Scott Mitchell
Havre de Grace
Summary
Dynamic Customer Experience Manager at The Home Depot Inc, skilled in data analysis and performance metrics. Proven track record in enhancing customer satisfaction through effective complaint resolution and feedback analysis. Strong team leadership and relationship-building abilities, driving success in high-pressure environments. Expertise in staff training and development ensures a motivated workforce.
Overview
11
11
years of professional experience
Work History
Customer Experience Manager
The Home Depot Inc
Bel Air
04.2022 - 05.2025
- Monitored customer service performance metrics and created reports for senior management review.
- Developed key performance indicators used to measure success in achieving high levels of customer satisfaction.
- Managed customer complaints and resolved complex issues to maintain customer satisfaction.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
Mortgage Loan Officer
Cardinal Financial
Baltimore
02.2021 - 04.2022
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
Bar Manager
Steelefish Grille
Bel Air
09.2014 - 05.2020
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
Education
High School Diploma -
Patapsco High School And Center For The Arts
Baltimore, MD06-1998
Skills
- Customer service
- Data analysis
- Performance metrics
- Customer feedback
- Team leadership
- Relationship building
- Forklift operation
- Staff training and development
Timeline
Customer Experience Manager
The Home Depot Inc
04.2022 - 05.2025
Mortgage Loan Officer
Cardinal Financial
02.2021 - 04.2022
Bar Manager
Steelefish Grille
09.2014 - 05.2020
High School Diploma -
Patapsco High School And Center For The Arts
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