Scott Moore
Waldorf
Summary
Diligent program support professional well-versed in evaluating behavioral and physical needs of various multicultural clients. Documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program operations.
Overview
4
4
years of professional experience
Work History
Behavioral Health Technician
Alpas Wellness
06.2024 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Patient Care Coordinator
The Jude House
10.2022 - 03.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the facility.
- Conduct rounding intervals
- Perform Body and Room Searches as well as Urine Analysis to determine any use of illicit substances
- Facilitated communication between patients and various departments and staff.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Recovery Support Specialist
Recovery Centers Of America
06.2022 - 09.2022
- Conduct rounding intervals
- Developed therapeutic rapport with clients through empathetic listening and genuine interest in their experiences and perspectives.
- Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
- Strengthened relationships with community partners through regular outreach and collaboration on mutual client goals.
- Participated in ongoing professional development opportunities aimed at expanding knowledge of best practices for supporting individuals in recovery.
General Farm Hand
Linden Farms
10.2020 - 06.2022
- Contributed to a positive working environment through effective communication with team members and supervisors alike.
- Maintained farm infrastructure such as fences, gates, and storage facilities through regular inspection and repair work.
- Adhered to safety protocols while operating heavy machinery, resulting in a safe work environment for all farmhands.
- Completed essential daily tasks such as feeding animals, cleaning enclosures, and checking water supplies to maintain optimal living conditions for livestock.
Package Delivery Driver
Amazon
04.2021 - 11.2021
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks with no traffic violations.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
Education
No Degree - Criminology
Indiana University of Pennsylvania
Indiana, PA06.2014
High School Diploma -
Gateway Senior High School
Monroeville, PA06.2010
Skills
- Conflict de-escalation
- Documentation skills
- De-escalation Strategies
- Mental Health Support
- Crisis Intervention
- Critical Thinking Skills
- Customer Service
- Substance Abuse Knowledge
- Multicultural Competence
- Body language expertise
Timeline
Behavioral Health Technician
Alpas Wellness
06.2024 - Current
Patient Care Coordinator
The Jude House
10.2022 - 03.2024
Recovery Support Specialist
Recovery Centers Of America
06.2022 - 09.2022
Package Delivery Driver
Amazon
04.2021 - 11.2021
General Farm Hand
Linden Farms
10.2020 - 06.2022
No Degree - Criminology
Indiana University of Pennsylvania
High School Diploma -
Gateway Senior High School
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