Scott Tracy
Kingsville
Summary
Dynamic Supervisor at The Home Depot Inc with a proven track record in enhancing team productivity and customer satisfaction. Skilled in strategic planning and relationship building, I implemented efficient workflows and safety protocols, fostering a culture of excellence while consistently exceeding performance targets. Committed to staff development and mentoring for sustained success.
Overview
10
10
years of professional experience
Work History
Supervisor
The Home Depot Inc
01.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Service Advisor
Bel Air Mazda
05.2019 - 07.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Detailer
Bel Air Honda
01.2015 - 05.2019
- Washed cars and trucks daily for auto dealership.
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
Education
Perry Hall High School
Perry Hall, MD05.2015
Skills
- Training and mentoring
- Customer service
- Attention to detail
- Strategic planning
- Staff development
- Relationship building
Timeline
Supervisor
The Home Depot Inc
01.2020 - Current
Service Advisor
Bel Air Mazda
05.2019 - 07.2019
Detailer
Bel Air Honda
01.2015 - 05.2019
Perry Hall High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Megan WebbMegan Webb
Sales Associate at The Home Depot IncSales Associate at The Home Depot Inc
BENTLEY DAVISBENTLEY DAVIS
Space Analyst at The Home Depot IncSpace Analyst at The Home Depot Inc
Jesus SoteloJesus Sotelo
Department Supervisor at The Home Depot IncDepartment Supervisor at The Home Depot Inc
Christopher SalgadoChristopher Salgado
Team Member at Quick Quack Car WashTeam Member at Quick Quack Car Wash