Sean Hake
Baltimore
Summary
Dynamic leader with a strong background in account management and process improvement. Skilled in customer relations and team oversight, contributing to enhanced satisfaction and retention. Aiming to leverage these strengths to drive impactful results.
Overview
8
8
years of professional experience
Work History
Director of Account Management
Schneider (Formerly Cowan Logistics)
Baltimore
01.2021 - Current
- Managed customer relationships to ensure satisfaction and retention on over $25 million of revenue a year.
- Led a team of seven account managers, and oversaw their daily activities.
- Analyzed data to identify trends, opportunities, and areas for improvement.
- Implemented process improvements to enhance service efficiency.
- Collaborated with internal teams such as sales, operations, and admin to ensure success.
Customer Service Manager
Cowan Logistics
04.2018 - 01.2021
- Maintained knowledge of services to promptly resolve complaints and concerns.
- Established a positive rapport with customers to foster relationships.
- Served as point-of-contact between customers and internal teams issues.
Education
Bachelor of Science - Environmental Science
Susquehanna University
Selinsgrove, PA05-2017
Skills
- Customer relationship management
- Team leadership
- Process improvement
- Account growth
- Training and mentoring
- Problem-solving
- Communication skills
- Time management abilities
Timeline
Director of Account Management
Schneider (Formerly Cowan Logistics)
01.2021 - Current
Customer Service Manager
Cowan Logistics
04.2018 - 01.2021
Bachelor of Science - Environmental Science
Susquehanna University