Sean Walkier

Effectively communicating with team members to maintain clearly defined expectations.

Sever as a public relations representative for the residence.

Performing various duties inside company software:

Building Link Yardi

Mystique

Direct service requests to manage the online system for resident access to public and private access areas.

Maintain accurate Key control logs and managed the system for resident access to public and private access areas

Planned and coordinate logistics and materials for board meetings and staff events and meetings.

Greet residents and guests upon arrival and departure days.

Receive and ensure fulfillment of all daily resident requests. Answer inquiries on: Hotel Services

Guest Registration

Travel Direction

Shopping

Dining

Entertainment

Provide business services for guests such as sending or receiving faxes or shipping packages.

Maintain and establish a positive and uplifting lasting relationship with the loyal guest.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Contact customers to respond to inquiries or to notify them of claim investigation results and any plan adjustments.

Provided professional and consistent concierge service to residents, visitors, and contractors

Responded to email communications, answer inquires, and offer suggestions.

Efficiently handle large call volume inquiries from tenants/guests.

Assisted with administrative duties such as light copying & fax requests and other various tasks.

Monitored lobby traffic and alerted residents of deliveries and arriving guests.

Provided all other job duties as requested by:

Administrative/management staff

Recorded and delivered messages to residents, management, leasing, & relieving concierge

Provided guests with information on valet and housekeeping services and ensured additional housekeeping requests are fulfilled.

Activated or deactivated remotes or keys for guests checking in and checking out

Streamlined delivery of parcels, amenities, and luggage by succinctly replaying written and verbal communications to other staff members.

Monitored CCTV surveillance and communicated with security guards patrolling the parameter.

Operated and coordinated incoming/outgoing communications, providing answers to guest questions and inquiries.

Reported all communication to the immediate shift supervisor.

Performed other Facility Management assignments as described by the team and manager

• Enhanced customer satisfaction by providing personalized assistance and product recommendations.
• Streamlined store operations for improved efficiency through effective inventory management.
• Maximized sales revenue with engaging product demonstrations and persuasive communication skills.
• Achieved high levels of customer loyalty, consistently delivering exceptional service experiences.
• Handled customer inquiries and concerns promptly, resolving issues professionally to maintain positive brand reputation.