Sebastian Arriaza
Halethorpe
Summary
Dedicated service specialist bringing resourcefulness and strong background combined with exceptional customer service and organizational skills. Approaches each service issue with analytical, level-headed approach to identify needs, resolve problems and maximize customer satisfaction.
Overview
6
6
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Service Specialist
Ecolab
Halethorpe
06.2025 - Current
- Provided customer support by addressing inquiries and resolving service issues.
- Coordinated service schedules to ensure timely product delivery and maintenance.
- Collaborated with team members to enhance service processes and efficiency.
- The practice of safety during all services/ driving
- Maintained accurate records of service calls and customer interactions in database.
- Analyzed customer feedback to identify areas for service improvement initiatives.
- Communicated effectively with clients to understand their needs and expectations.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
IT Technician
Home center
Baltimore
03.2020 - 09.2024
- 4 years customer service/sales
- Installed and configured computer systems for various departments in the home center.
- Provided technical support and troubleshooting for store employees and customers.
- Maintained inventory of hardware and software supplies for efficient operations.
- Assisted in training staff on new technology and software applications.
Education
Franklin High School
Baltimore, MarylandSkills
- Customer support
- Technical troubleshooting
- Database management
- Service scheduling
- Service coordination
- Equipment installation
- Customer relationship management
- Team collaboration
- Problem solving
- Effective communication
- Safety compliance
- Follow-up skills
- Multi-task management
- Product knowledge
- Service upselling
- Customer service
Certification
- Driver Skill Enchantment Program
- Pest elimination class completion
Timeline
Service Specialist
Ecolab
06.2025 - Current
IT Technician
Home center
03.2020 - 09.2024
Franklin High School