Selena Lundy
Owings Mills
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Diligent with strong customer service and team leadership skills. Proven ability to enhance customer experiences and improve team performance through effective training and mentoring.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Hobby Lobby
Owings Mills, MD
12.2023 - Current
- Supervised daily operations to ensure store compliance with company policies and procedures.
- Trained and mentored new team members on product knowledge and customer service techniques.
- Developed and implemented merchandising strategies to enhance product visibility and sales performance.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Resolved customer inquiries and complaints promptly, creating a positive shopping environment.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Department Lead
Hobby Lobby
Owings Mills, MD
06.2021 - 12.2023
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Collaborated with cross-functional teams to streamline workflows and enhance operational efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Experience Manager
Michaels Arts and Crafts
Owings Mills, MD
06.2019 - 06.2021
- Mentored staff on best practices for customer engagement, fostering a culture of excellence within the team.
- Managed daily store operations, ensuring adherence to company policies and standards.
- Developed customer feedback mechanisms to enhance service delivery and improve satisfaction ratings.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed inventory control, such as counting, and stocking merchandise.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Associate
Spirit Halloween
Owings Mills, MD
08.2019 - 11.2019
Cashier
Michaels Arts and Crafts
Owings Mills, MD
08.2017 - 06.2019
- Managed cash drawer, ensuring balance at shift end through meticulous record-keeping.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented inventory tracking methods to reduce discrepancies in stock levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
Spirit Halloween
Owings Mills, MD
08.2018 - 11.2018
- Provided exceptional customer service to enhance shopping experience and drive sales.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Collaborated with team members to create visually appealing merchandise displays.
- Trained new associates on sales techniques and product knowledge for improved performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Western School of Technology & Environmental Science
Catonsville, MD06-2017
Skills
- Customer service
- Team leadership
- Decision-making
- Money handling
- Time management
- Policy administration
- Multitasking
- Orientating and training
Timeline
Assistant Manager
Hobby Lobby
12.2023 - Current
Department Lead
Hobby Lobby
06.2021 - 12.2023
Sales Associate
Spirit Halloween
08.2019 - 11.2019
Customer Experience Manager
Michaels Arts and Crafts
06.2019 - 06.2021
Sales Associate
Spirit Halloween
08.2018 - 11.2018
Cashier
Michaels Arts and Crafts
08.2017 - 06.2019
High School Diploma -
Western School of Technology & Environmental Science