Selena Sembly
Abingdon
Summary
Developed strong communication and problem-solving skills in customer-focused environment. Proven ability to manage and resolve diverse issues while maintaining high satisfaction levels. Seeking to transition into new field where these transferable skills can be effectively utilized.
Overview
2
2
years of professional experience
Work History
Great Service Representative, Great Service Expo,
Mission BBQ
08.2023 - Current
- Delivered exceptional customer service and resolved inquiries efficiently.
- Processed orders accurately and ensured timely fulfillment for customers.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Trained new team members to properly and safely complete required job duties
- Fostered positive dining room experience for those dining in store
- Ensure accuracy within every order given to customers
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Delivered outstanding support, assisting customers in navigating complex product offerings and services.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Designated Trainer, Certified Trainer
Mission BBQ
08.2023 - Current
- Developed and delivered training programs for new hires, enhancing onboarding experience.
- Monitored staff performance, providing constructive feedback to improve service quality.
- Facilitated ongoing training sessions to ensure team adherence to operational standards.
- Collaborated with management to identify skill gaps and implement targeted training initiatives.
- Streamlined training materials, ensuring relevance and alignment with company objectives.
- Conducted assessments to evaluate trainee progress, adjusting programs as needed for effectiveness.
- Promoted a positive learning environment that encouraged team engagement and participation.
- Assisted in the development of standard operating procedures to enhance operational efficiency.
- Evaluated employee performance to identify areas of improvement and tailor training accordingly.
- Implemented hands-on activities during training sessions to reinforce key concepts and promote experiential learning.
- Delivered clear expectations for trainee progress by establishing measurable benchmarks tied to overall company objectives.
- Established a positive learning environment by fostering open communication and encouraging active participation from all trainees.
Dining Room Leader
Mission BBQ
08.2023 - Current
- Supervised dining room operations, ensuring exceptional guest experiences and adherence to service standards.
- Trained and mentored staff on menu offerings, customer service protocols, and operational procedures.
- Developed and implemented strategies to enhance dining efficiency and optimize table turnover rates.
- Coordinated special events and large group bookings, managing logistics to deliver seamless service.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
Education
High School Diploma -
Bel Air High School
Bel Air, MD05-2025
Skills
- Customer support
- Customer relations
- Organization
- Relationship building
- Active listening
- Critical thinking
- Customer service
Timeline
Great Service Representative, Great Service Expo,
Mission BBQ
08.2023 - Current
Designated Trainer, Certified Trainer
Mission BBQ
08.2023 - Current
Dining Room Leader
Mission BBQ
08.2023 - Current
High School Diploma -
Bel Air High School