Senesha White
Windsor Mill
Summary
Dedicated and highly accomplished professional with over 20 years of progressive experience in the veterinary field, encompassing clinic management, front desk supervision, and client relations. A proven leader with expertise in operations, team coordination, and fostering exceptional client experiences in fast -paced environments seeking to leverage my extensive administrative and support background into a new career.
Overview
20
20
years of professional experience
Work History
Veterinary Receptionist
Union Veterinary Clinic
Washington
04.2005 - 09.2025
- Created welcoming environment by greeting clients and pets at clinic.
- Efficiently scheduled appointments using clinic management software.
- Provided clients with information on services, medications, and pet care guidelines.
- Maintained cleanliness and organization of reception area and waiting room.
- Addressed client inquiries promptly in high-call-volume setting.
- Followed up with clients after visits to confirm satisfaction with provided services.
Front Desk Manager
Union Veterinary Clinic
Washington
03.2014 - 07.2025
- Trained new staff to enhance operational efficiency and service quality.
- Managed front desk operations, ensuring smooth patient check-in processes daily.
- Supervised five front desk team members, maintaining seamless operations in a high-volume clinic.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Optimized scheduling for four veterinarians and over 10 technicians, maximizing resource use.
- Mentored front desk team to uphold high service standards in a bustling environment.
- Ensured effective appointment slot management for over 75 patients and clients each day.
Clinic Manager
Seven Corners Animal Hospital and Pet Resort
Falls Church
09.2007 - 01.2013
- Directed administrative and operational functions for multi-service animal clinic, overseeing surgeries, appointment scheduling and international travel documentation.
- Achieved 10% reduction in supply costs through efficient inventory management.
- Ensured timely and accurate payroll processing for staff of 8.
- Recruited and trained team of 8 employees, promoting a collaborative work culture.
- Maintained strong vendor relationships to support clinic operations.
- Resolved escalated client concerns with empathy and professionalism, maintaining high levels of client satisfaction and retention.
Education
Associate of Science - Computer Information Systems
Strayer University
Takoma Park, DC05-2000
Skills
- Inventory management
- Staff training
- Clinic operations
- Client communication
- Customer relationship management
- Appointment scheduling
- Active listening
- Microsoft Office proficiency
- Practice management software expertise (Cornerstone, ALIS, DVM Manager)
References
Schuyler Malachi, DVM 301-379-6702
Melissa Lehmann, DVM 202-557-9929
Amy McCloskey 301-542-7583
Allison Pedro 845-803-0822
Timeline
Front Desk Manager
Union Veterinary Clinic
03.2014 - 07.2025
Clinic Manager
Seven Corners Animal Hospital and Pet Resort
09.2007 - 01.2013
Veterinary Receptionist
Union Veterinary Clinic
04.2005 - 09.2025
Associate of Science - Computer Information Systems
Strayer University
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