Summary
Overview
Work History
Education
Skills
Timeline
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SERENA BECKER

EDGEWOOD

Summary

Developed valuable skills in fast-paced retail environment, including customer service and cash handling through a POS system. I am adaptive and quick to learn new things, along with having the ability to handle larger amounts of money in an affiant way without worry. I am focused on applying strong multitasking and problem-solving abilities to new opportunities, especially directly in my work environment. I am looking to enhance my abilities in the work field, including my skills when it comes to solving new issues and working with those around me to complete well balanced and structural solutions to any issue within the workplace or outside of it. I find I am very capable of learning new things and understanding that which is happening around me. I have a very large understanding for technology and it often feels like second nature to me, making it easy to transition to a workplace with many computer-based needs.

Overview

1
1
year of professional experience

Work History

Shoprite Cashier

ShopRite
07.2024 - Current
  • Operated cash register efficiently, ensuring accurate transactions and prompt customer service.
  • Assisted customers with inquiries, providing product information and resolving issues effectively.
  • Maintained cleanliness and organization of checkout area to enhance shopping experience.
  • Processed payments efficiently using point-of-sale systems, reducing transaction times.
  • Greeted customers entering store and responded promptly to customer needs.
  • Learned store procedures quickly, adapting to new tasks and responsibilities as needed.
  • Collaborated with team members to streamline checkout processes during peak hours.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Increased sales of promotional items by informing customers about current offers.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Reduced processing errors by meticulously following transaction procedures.
  • Enhanced shopping experience, provided product information and location assistance.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

High School Diploma -

Joppatowne High School
Joppa, MD

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling (Register Operation)
  • Cleaning and sanitizing
  • Team collaboration
  • Money handling
  • Conflict resolution
  • Product knowledge
  • Staff training
  • Product recommendations

Timeline

Shoprite Cashier

ShopRite
07.2024 - Current

High School Diploma -

Joppatowne High School

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SERENA BECKER