Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Serena Bell

Capitol Heights

Summary

Personable and organized School Secretary with and highly extensive recordkeeping and clerical experience. Strong writer prepares agendas, bulletins and newsletters to document activities and disseminate information. Schedules staff meetings to determine equipment and personnel needs.

Also, I've excel in time management, problem-solving, and adaptability to ensure smooth operation of school administrative tasks.

Overview

6
6
years of professional experience

Work History

School Secretary

Rise Rocketship Academy
Washington
07.2023 - Current
  • Provided administrative support to the principal, teachers, and other school personnel.
  • Updated the school's website with relevant news items or announcements.
  • Greeted visitors and answered phone calls, providing information to parents and staff members.
  • Coordinated events such as parent-teacher conferences, open houses and graduation ceremonies.
  • Performed basic bookkeeping tasks such as balancing accounts receivable and payable ledgers.
  • Ensured that all necessary forms were completed accurately prior to submission.

Patient Coordinator

Foxhall Internists
Washington
02.2021 - 09.2023
  • Developed and implemented patient intake forms to ensure accurate information was collected.
  • Prepared patient charts prior to visits as well as updated records after each visit.
  • Acted as liaison between physicians, staff members, patients, families, and third-party payers.
  • Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
  • Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
  • Resolved issues arising from incorrect coding or denied claims due to lack of pre-authorization.

Financial Specialist II

INOVA
Fairfax
05.2019 - 02.2021
  • Ensures that all clean claims are submitted the day they are received, submitted via the appropriate medium, and with all required attachments. Serves in the place of the supervisor or manager in their absence.
  • Resolves complex issues either through individual actions or by coordinating information/actions of other team members, Patient Accounts staff, other hospital departments, or at the payer level. Seeks assistance from supervisor when needed.
  • Ensures that claims are reviewed, corrections are identified/made or resolutions are initiated within 24 hours from the date that claims are received. Identifies the need for and provides support/guidance to other team members to promote their efficiency and productivity.
  • Handles complex and/or highest dollar accounts while providing appropriate follow-up based on established protocol or SRGs.
  • Ensures appropriate and timely documentation of all account activity while appropriately handling all correspondence within 48 hours of receipt.

Education

Some College (No Degree) - Human Resources Management

University of Phoenix
Tempe, AZ
07-2024

High School Diploma -

Thomas Stone High School
Waldorf, MD
06-2009

Skills

  • Document preparation
  • Mail processing
  • Written communication
  • Student supervision
  • Test material printing
  • Attendance tracking
  • Scheduling appointments
  • Calendar management
  • Multi-line phone proficiency
  • Transcribe letters
  • Excel spreadsheets

Affiliations

  • Head Cheer Coach

Timeline

School Secretary

Rise Rocketship Academy
07.2023 - Current

Patient Coordinator

Foxhall Internists
02.2021 - 09.2023

Financial Specialist II

INOVA
05.2019 - 02.2021

Some College (No Degree) - Human Resources Management

University of Phoenix

High School Diploma -

Thomas Stone High School

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Serena Bell