Serena Bell
Capitol Heights
Summary
Professional with 10 years of experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
10
10
years of professional experience
Work History
Patient Service Representative II
Inova Healthcare System
Remote
07.2025 - Current
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Trained new staff on office procedures and software systems to enhance team efficiency.
- Verified insurance eligibility and coverage for patients.
- Used EPIC to schedule appointments.
- Handled high-volume inbound calls, addressing patient inquiries about appointments and scheduling.
Patient Access Associate
Inova Hospital
01.2024 - 09.2025
- Greeted patients and visitors, providing exceptional customer service and addressing inquiries in person and over the phone.
- Enhanced patient satisfaction and optimized provider time by efficiently scheduling appointments via phone and in-person.
- Maintained appointment schedules by notifying providers of patient arrivals and managing service delivery timelines.
- Managed patient records by filing and retrieving documents to ensure accurate and accessible treatment information.
- Updated and maintained patient accounts, ensuring accurate personal and financial information was recorded.
- Facilitated revenue collection by processing patient charges and expediting third-party claims while maintaining compliance with financial policies.
Medical Coordinator
Foxhall Internist
01.2021 - 12.2023
- Managed scheduling and coordination of patient appointments, ensuring efficient flow and minimal wait times. Facilitated communication between patients, healthcare providers, and insurance companies to ensure timely and accurate delivery of medical services. Oversaw medical records management, including maintaining confidentiality, accuracy, and compliance with HIPAA regulations. Collaborated with a multidisciplinary team to develop and implement treatment plans for patients with complex medical needs. Answered incoming calls, scheduled appointments, and greeted patients with professionalism and courtesy. Maintained accurate patient records, updated demographic information, and scanned documents into electronic health records system.
Financial Specialist II
Inova Fairfax Medical Campus
05.2016 - 12.2019
- Prepared monthly financial reports and presentations for senior leadership, ensuring accuracy and compliance with regulatory requirements.
- Managed accounts payable and receivable processes, streamlining payment processes and improving cash flow management Developed and implemented financial models to forecast revenue and expenses, resulting in improved budgeting accuracy
- Collaborated with cross-functional teams to identify and resolve financial discrepancies and implement process improvements.
- Conducted detailed financial analysis to identify potential cost savings opportunities, leading to a 10% reduction in company expenses.
- Determines specific measures necessary to correct identified deficiencies in current departmental financial systems and designs control mechanisms to be incorporated into revised systems.
- Prepares detailed policy and procedures manuals and designs forms relative to the establishment and implementation of new or revised departmental financial systems.
Education
Associates - Human Resources Development
University of Phoenix
Tempe, AZ07.2025
High School Diploma - undefined
Thomas Stone High School
Waldorf, MD06.2009
Skills
- Insurance Verifications, Time Management, Microsoft Advanced, CPR/First Aid Certification, EMR System, Medical Technology, Clinical Administration,
Volunteer
Cheer Coach 2024-Current
Parent Cheer Liaison Wise 2025-2026
Parent Liaison MD Glitz 2018-2022
Timeline
Patient Service Representative II
Inova Healthcare System
07.2025 - Current
Patient Access Associate
Inova Hospital
01.2024 - 09.2025
Medical Coordinator
Foxhall Internist
01.2021 - 12.2023
Financial Specialist II
Inova Fairfax Medical Campus
05.2016 - 12.2019
High School Diploma - undefined
Thomas Stone High School
Associates - Human Resources Development
University of Phoenix