Summary
Overview
Work History
Education
Skills
Accomplishments
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Serena Kibria

Parkville

Summary

Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.


Managed accounts payable operations, resolved invoice issues, and ensured timely, accurate vendor payments while maintaining strong client relationships.

Overview

8
8
years of professional experience

Work History

Manager

Massage Envy Spa
08.2021 - 06.2025
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.

Manager

Starbucks
02.2017 - 01.2020
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
  • Developed comprehensive training materials for new hires, enabling them to quickly become proficient in company-specific payroll procedures.

Education

High School Diploma -

Penn Foster Career School
01-2020

Skills

  • Bookkeeping
  • Accounts Payable
  • Transaction entry
  • Budgeting proficiency
  • Task Delegation
  • Microsoft Excel
  • Google Workspace
  • Leadership
  • Documentation and Reporting

Accomplishments

  • Supervised team of 20+ staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.

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Timeline

Manager

Massage Envy Spa
08.2021 - 06.2025

Manager

Starbucks
02.2017 - 01.2020

High School Diploma -

Penn Foster Career School

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Serena Kibria