Serenity Pierce-Simmons
Towson
Summary
Proven professional with a robust background in customer service and behavior modification, demonstrated during roles at Behavioral Framework and other esteemed companies. Excelled in front-end performance optimization and fostering positive customer experiences, achieving a 95% accuracy in transactions. Skilled in team collaboration and effective time management, consistently enhancing operational efficiency and client satisfaction.
Overview
3
3
years of professional experience
Work History
Front End Associate
Ross Dress for Less
10.2024 - 02.2025
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
- Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
Night Stocker
Servertech
06.2024 - 09.2024
- Unloaded arriving product stock and moved to store display areas.
- Improved store organization by efficiently restocking shelves and displays during overnight shifts.
- Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
- Enhanced customer satisfaction with a well-stocked inventory through diligent restocking efforts.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Responded proactively to unexpected staffing shortages or emergencies, willingly taking on additional responsibilities when necessary for seamless business operations during night shifts.
- Fostered positive relationships with co-workers and supervisors, contributing to a collaborative and supportive work environment throughout the night stocking team.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Seasonal Worker
Giant Food
01.2024 - 01.2024
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
ABA Therapist
Behavioral Framework
06.2023 - 08.2023
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Implemented visual supports such as schedules, charts, and social stories to enhance comprehension of daily routines among nonverbal or minimally verbal clients.
- Monitored and documented client progress using data collection techniques.
- Developed and maintained strong relationships with clients'' families, resulting in increased trust and collaboration in the therapeutic process.
- Promoted positive behavior change through consistent implementation of reinforcement systems and structured behavior intervention plans.
Front End Associate
Micheals Craft Store
04.2022 - 06.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Facilitated cash, check and credit transactions on cash register with 95% accuracy.
- Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Collaborated with restocking team to ensure high-demand products were always available.
Education
High School Diploma -
Towson University
Baltimore, MD05-2027
Skills
- Customer service
- Time management
- Front-end performance optimization
- Product restocking
- Team contribution
- Display setup
- Merchandising and display assembly
- Data collection
- Verbal behavior
- Functional communication training
- Individualized treatment planning
- Self-management strategies
- Behavior modification
Timeline
Front End Associate
Ross Dress for Less
10.2024 - 02.2025
Night Stocker
Servertech
06.2024 - 09.2024
Seasonal Worker
Giant Food
01.2024 - 01.2024
ABA Therapist
Behavioral Framework
06.2023 - 08.2023
Front End Associate
Micheals Craft Store
04.2022 - 06.2023
High School Diploma -
Towson University
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