SERGIU ROTARU
Chisinau,MD
Summary
Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.
Overview
10
10
years of professional experience
Work History
Dispatcher
SRT, Intransit West
01.2015 - 01.2025
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Identified locations and needs of callers to accurately send assistance.
- Verified driver credentials prior to assigning them a route or task.
- Developed strategies for improving efficiency within the dispatch department.
- Resolved customer complaints related to service issues or delays.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Skills
- Driver communication
- Service coordination
- Problem-solving
- Map reading
- Training new hires
- Shift coordination
- Processing orders
- Service planning
- Routing orders
- Customer relationship management
- Verbal and written communication
- Stress tolerance
- Verifying coverage
- Dispatch coordination
- Prioritizing calls
- Attention to detail
- Adjusting routes
- Multitasking and organization
Languages
Romanian
First Language
English
Advanced
C1
Russian
Proficient
C2
Timeline
Dispatcher
SRT, Intransit West
01.2015 - 01.2025