Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sh-nee Weems

Edgewood,MD

Summary

Proven success in operational efficiency, achieving strategic and results-oriented customer success and efficient workflows. Highly skilled in portfolio/account management, problem solving, and leading cross-functional teams, with experience leading to operational and project success. Credited with optimizing accounts, solid compliance advisory, improving customer and team member relations, increase in quality enhancement and in positive cross-functional work environment.

Overview

11
11
years of professional experience

Work History

Licensed Realtor

Century 21 New Millennium
12.2018 - Current
  • Company Overview: An innovative real estate brokerage, well known for providing many buyer/seller solutions and stellar customer service.
  • Provide detailed contract review and negotiation.
  • Assisting buyers and sellers navigate the sale process with ease through streamlined processes, constant communication, and education.
  • Specializing in out of state investors, helping them to feel secure navigating large transactions out of state, while helping them eliminate non-resident tax through proper process knowledge.
  • Receiving all leads through referral and word of mouth by building rapport and building amazing relationships.
  • Named Agent of the Month December 2022 for driving positive relationships with clients and other agents.

Director of Operations

Home 365
08.2022 - 05.2024
  • Company Overview: A property management organization specializing in nurturing investors through service and technology.
  • Increased client experience through account reconciliation and relationship building which decreased annual churn and maintained churn rate of 7%.
  • Improved bottlenecks in client onboarding, leading to a faster onboarding process, and higher customer satisfaction scores.
  • Maintained high team KPI’s through effective communication, coaching, and team building.
  • Strategically managed a portfolio of over 900+ properties across MD, VA, GA, IL, PA, and NJ, while prioritizing compliance, vendor relations, and operational processes of cross-functional teams.
  • Boosted customer satisfaction and NPS scores through prompt and effective conflict resolution and customer service.
  • Closed gaps in client ticketing system, getting initial response times down to 24 hours, and closed ticket times down to 2 days.
  • Consistently reviewing, optimizing, and adhering to SOP’s.
  • Onboarding and training operations team in company culture and utilizing strategic and efficient workflows.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.

Property Manager

Slatehouse Group
01.2020 - 08.2022
  • Company Overview: A property management company dedicated to ensuring efficient and accessible management services to local investors.
  • Increased and nurtured positive tenant relations by prompt responses to tenant escalations.
  • Cultivated positive relationship management with investors through impeccable and consistent communication.
  • Coordinated and monitored client deliverables by effectively coordinating with multiple cross-functional teams.
  • Nurtured positive vendor relationships and management by effectively communicating with vendors regarding maintenance bids and project progress.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Project Associate

Johns Hopkins
02.2014 - 01.2020
  • Strengthened team dynamics through regular feedback sessions, resulting in increased productivity and improved performance.
  • Managed critical deadlines by breaking down complex tasks into smaller action items that could be easily delegated or prioritized as necessary.
  • Facilitated stakeholder meetings to solicit input on project goals, priorities, and expectations to ensure alignment across all parties involved.
  • Maintained detailed documentation of all project phases, ensuring accurate record-keeping and easy retrieval of information when needed.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Trouble shooting methods and protocol for systems.

On Call Safe House Advocate

SARC
10.2017 - 06.2018
  • Company Overview: An organization dedicated to serving women and children who are victims of domestic violence and trafficking.
  • Conducted lethality screenings to assess and admit women and children into the safehouse.
  • Built relationships with local law enforcement to assist in serving the women effectively.
  • Prepared rooms and beds for incoming women, as well as helped them obtain necessities and clothing from the safehouse.
  • Coordinated many projects at once, while also prioritizing the safety of the women.
  • Collaborated with other teams and advocates to establish care plans for admitted women.
  • Built rapport with women and children, and created a safe and nurturing environment for the duration of everyone’s stay.

PRP Counselor

BTST Services
04.2014 - 02.2017
  • Company Overview: A pioneering organization focused on making mental health initiatives available for all.
  • Completed timely, detailed, and accurate assessments, intakes, and IRPs for all clients.
  • Maintained caseload of 30 clients, children and adults prioritizing their individual care plans and fostering positive relationships.
  • Engaged clients in the community through community events, weekly visits, and office/group activities, leading to building rapport and progressing their treatment plans.
  • Creating unique and individual diagnostic goals to support the client using positive interventions.
  • Collaborating with other counselors to create events and group activities to positively connect the clients and create safe spaces.
  • Credited for spearheading our girls group focused on having hard conversations, group activities, and building community with the other clients.

Education

Bachelor of Science - Psychology

Coppin State University
Baltimore, MD

MD Real Estate Salesperson License -

MD Real Estate Commission
Baltimore, MD

Skills

  • Proficient in:
  • G-Suite
  • Microsoft Teams
  • Asana
  • Hubspot
  • Slack
  • Power BI

Core Competencies:

  • Strong communication skills
  • Contract negotiation
  • Client rapport and retention
  • Strong organizational skills
  • Client management
  • Database management
  • Administrative support
  • Keen attention to detail
  • Problem solving
  • Conflict Resolution
  • People Development

Timeline

Director of Operations

Home 365
08.2022 - 05.2024

Property Manager

Slatehouse Group
01.2020 - 08.2022

Licensed Realtor

Century 21 New Millennium
12.2018 - Current

On Call Safe House Advocate

SARC
10.2017 - 06.2018

PRP Counselor

BTST Services
04.2014 - 02.2017

Project Associate

Johns Hopkins
02.2014 - 01.2020

Bachelor of Science - Psychology

Coppin State University

MD Real Estate Salesperson License -

MD Real Estate Commission

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Sh-nee Weems