Shajahan Abdul Sathar
Baltimore
Summary
Driven Sales Service Representative with 17 years of successful background building new customer relationships and revenue streams. Connects with customers using service-oriented approach to understand and meet unique needs. Excellent presentation and communication skills honed over extensive sales background.
Overview
17
17
years of professional experience
Work History
Clinical Assistant
Medstar Union Memorial Hospital
Baltimore
04.2022 - 10.2024
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Ordered diagnostic tests when needed by physician.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Scheduled appointments for patients via phone and in person.
Store Manager
HOPKINS DELI
Baltimore
08.2021 - 03.2022
- Monitored employee performance and identified performance gaps for corrective action.
- Resolved customer complaints in a timely manner.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Prepared monthly reports on sales figures, expenses, profits.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Area Sales Manager
Intergrow Brands Pvt Ltd
Cochin
07.2019 - 12.2019
- Developed pricing policies and negotiated contracts with customers.
- Gained market share in new sales performance through aggressive team training.
- Resolved customer complaints regarding sales and service.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Managed sales pipeline and forecasted monthly, quarterly, and annual sales targets.
- Analyzed sales data to determine areas of improvement for the organization.
- Monitored sales team performance and provided effective training to help each reach targets.
- Assisted in developing marketing materials by creating brochures and advertising media.
- Collaborated with the customer service team to ensure client satisfaction and resolve any sales-related issues.
Mobility Sales Lead
Reliance Jio Infocomm
Trivandrum
10.2015 - 10.2018
- Developed and implemented a successful sales strategy to increase revenue.
- Generated leads through cold calling prospective customers.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Reset store displays for special events and seasonal merchandise changes.
- Created reports and presentations on weekly sales performance to senior management.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Conducted regular meetings with sales staff to review goals and objectives.
Area Manager
Sistema Shyam Teleservices
Trivandrum
01.2015 - 09.2015
- Resolved customer complaints regarding sales and service.
- Conducted market research and reported on competitors.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Organized promotional activities such as special events or discounts campaigns in stores.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
Channel Sales Manager
TATA TELE SERVICES LTD
Trivandrum
02.2013 - 12.2014
- Conducted regular meetings with channel partners to ensure smooth operations and successful delivery of products.
- Used change methodologies to increase sales and led projects for increased productivity.
- Created and launched new channel sales network that revitalized sales and marketing efforts and resulted in increase in company sales and steadily increasing market share.
- Organized training sessions for channel partners on new product launches and updates.
- Managed team of diverse channel sales professionals, set channel strategies and achieved sales and profit goals by selling goods and services and building customer partnerships.
- Resolved customer complaints regarding sales and service.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Established relationships with key customers in order to generate more business opportunities.
Territory Sales Manager
Unitech Wireless
Trivndrum
07.2010 - 08.2012
- Developed and implemented sales plans to achieve regional goals.
- Developed and implemented new sales strategies to update product lines.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Conducted market research and reported on competitors.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Customer Relations Manager
Bharti Airtel Services
Calicut
04.2008 - 06.2010
- Developed strategies for improving the overall quality of the customer experience.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Resolved customer complaints promptly and efficiently.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Bachelor of Commerce - Business Accountancy
University of Kerala
Trivandrum03-2022
Skills
- Customer service
- Team collaboration
- Time management
- Problem solving
- Teamwork and collaboration
- Relationship building
Languages
English
Full Professional
Hindi
Limited
Malayalam
Native/ Bilingual
Thamil
Professional
Accomplishments
- Awarded for Highest Jiofi activation In the State
- Awarded for Maximum distribution expansion in Uninor
- Awarded Circle top activation outlet expansion and Secondary Sales achievements
Timeline
Clinical Assistant
Medstar Union Memorial Hospital
04.2022 - 10.2024
Store Manager
HOPKINS DELI
08.2021 - 03.2022
Area Sales Manager
Intergrow Brands Pvt Ltd
07.2019 - 12.2019
Mobility Sales Lead
Reliance Jio Infocomm
10.2015 - 10.2018
Area Manager
Sistema Shyam Teleservices
01.2015 - 09.2015
Channel Sales Manager
TATA TELE SERVICES LTD
02.2013 - 12.2014
Territory Sales Manager
Unitech Wireless
07.2010 - 08.2012
Customer Relations Manager
Bharti Airtel Services
04.2008 - 06.2010
Bachelor of Commerce - Business Accountancy
University of Kerala
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