ShaJuan Wilson
Baltimore
Summary
Dynamic professional with extensive experience at the United States Post Office, excelling in mail delivery operations and customer service. Proven ability to enhance client engagement and safety compliance as a caregiver and direct support professional. Skilled in documentation and recordkeeping, fostering teamwork and effective communication to achieve optimal outcomes.
Overview
15
15
years of professional experience
Work History
Mail Carrier
United States Post Office
Baltimore, MD
12.2021 - Current
- Delivered mail accurately and efficiently across designated routes.
- Managed sorting and organizing of mail using automated systems.
- Maintained accurate records of deliveries and customer interactions.
- Ensured compliance with safety protocols while operating delivery vehicles.
Caregiver
We Care Private Duty Services
Baltimore, MD
05.2016 - 07.2022
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal hygiene, meal preparation, and medication management.
- Developed individualized care plans based on client needs and preferences.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Implemented strategies to enhance client engagement and emotional well-being.
- Coordinated with family members to address concerns and improve service delivery.
- Streamlined documentation processes for care activities, improving record accuracy and efficiency.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Direct Support Professional
Emerge Inc
Columbia, MD
03.2011 - 04.2017
- Supported individuals with disabilities in daily living activities to promote independence and well-being.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Education
Certified Nursing Assistant -
Ghandi Health Care Services
Baltimore, MDHigh School Diploma -
Edmondson Westside High School
Baltimore, MDSkills
- Patient Care
- Direct Support Services
- Youth Mentoring
- Customer Service
- Communication
- Time Management
- Safety Compliance
- Documentation and Recordkeeping
- Teamwork
- Problem Solving
- Mail Delivery Operation
- Route Management
Timeline
Mail Carrier
United States Post Office
12.2021 - Current
Caregiver
We Care Private Duty Services
05.2016 - 07.2022
Direct Support Professional
Emerge Inc
03.2011 - 04.2017
Certified Nursing Assistant -
Ghandi Health Care Services
High School Diploma -
Edmondson Westside High School