Shaka Harrington
Oxon Hill
Summary
Network technician with extensive experience in maintaining infrastructure operations. Proven ability to balance complex network hardware and software to enhance organizational performance. Expertise in troubleshooting and providing advisory services to resolve security and operational issues.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Field Maintenance Network Technician
Starry Internet
Boston
04.2018 - Current
- Troubleshot and resolved connectivity issues for residential and business clients, restoring service promptly.
- Configured and installed network hardware, enhancing system reliability.
- Conducted maintenance on networking equipment to ensure functionality.
- Collaborated with teams to implement network expansions and upgrades.
- Provided technical support to users via phone and on-site visits, ensuring minimal downtime.
- Installed various operating systems on computers within the network environment.
- Maintained positive relationships with staff and management to promote collaboration.
TeleCommunications Technician
Global Comm, Inc
Sterling
01.2014 - Current
- Terminated copper and fiber connections, ensuring optimal signal quality.
- Terminated backbone cabling to facilitate effective data transmission.
- Constructed telecommunications infrastructure to support network reliability.
- Performed grounding for electrical systems to ensure safety and compliance.
Home Security Tech/ Construction-Post Wire Team
Decisive, LLC
Upper Marlboro
01.2011 - 01.2014
- Conducted service calls to troubleshoot and resolve customer issues, ensuring high satisfaction.
- Rewired coaxial cables to ensure optimal signal quality for residential customers.
- Home Network Installations.
- Installed Tivo systems in homes, enhancing customer's entertainment experience.
- Telephony Installations.
Lead Technician
Direct-SAT/Direct TV
Beltsville
01.2008 - 01.2011
- Managed subcontracting and in-house projects, delivering services on schedule and improving customer experience.
- Executed custom installations of wall fish, drop bury, and pole mounts, enhancing functionality in residential and commercial settings.
- Activated integrated receiver decoders (IRDs) to ensure proper functionality for satellite service.
- Install all Satellite Dishes.
- Install SWIM and MRV.
- Install phone lines and jacks.
Education
High School Diploma -
Eastern SHS
Washington, DC06-1991
Skills
- Network troubleshooting
- Network configuration
- Switch setup
- Hardware installation
- On-site troubleshooting
- Problem-solving
- Time management
Certification
- BICSI Installer 1
- Aerial and Scissor Lift Operator
- Hilti Qualified Operator- Powder Actuated Tools (DX-351)
- Security Clearance - (Secret)
- SBCA Certified/ Successfully passed NCTI Installation Exam
- OSHA 10 Certified
- TIA/EIA Comp Certification
- Confined Space Level 1 Certification
Timeline
Field Maintenance Network Technician
Starry Internet
04.2018 - Current
TeleCommunications Technician
Global Comm, Inc
01.2014 - Current
Home Security Tech/ Construction-Post Wire Team
Decisive, LLC
01.2011 - 01.2014
Lead Technician
Direct-SAT/Direct TV
01.2008 - 01.2011
High School Diploma -
Eastern SHS