Shameaka Mason
Lexington Park
Summary
A Master of Science graduate seeking to enhance skills and knowledge, with extensive experience in social services, specializing in case management and home visits. Proficient in developing treatment plans, setting goals, and ensuring follow-through on self-improvement initiatives that facilitate family reunification. Skilled in welfare-to-work programs, homeless support, aiding individuals with physical disabilities, and catering to the needs of older adults, boasting over 20 years of case management expertise. Proven track record in preparing clients for employment, securing stable housing, and facilitating permanent placements in home and community-based settings. Capable of troubleshooting diverse needs and addressing complex issues as a customer service executive.
Overview
15
15
years of professional experience
Work History
Adult Protective Services Team Lead
Arlington County Government
07.2024 - Current
- Collaborate with AS/APS Program Manager to facilitate team training, initiate new programs, and maintain program standards and mandates.
- Advise professional staff on complex clinical issues, guide staff on program goals, policies, and procedures, and monitor records to ensure compliance with administrative and regulatory requirements.
- Serve as an internal consultant and resource to staff and community partners on highly acute and complex cases, providing guidance on clinically appropriate interventions and best practices.
- Provide crisis intervention and stabilization to prevent and address abuse, neglect, and/or exploitation based on assessments, connecting older adults, persons with disabilities, and caregivers to aging services and support to ensure their safety and independence.
- Manage a small, complex caseload, conduct in-depth assessments, develop individualized service plans, and provide clinical case management, oversight, and therapeutic interventions to help clients achieve or maintain the highest level of independence.
- Maintain and review electronic case records to ensure compliance with clinical and regulatory requirements and quality assurance standards.
- Assist the Program Manager with compliance, data gathering, and evaluating the effectiveness of services provided, and contribute to the development of key policies and procedures.
- Analyze data and trends, and prepare monthly and quarterly performance measurement reports.
- Conduct outreach and education to DHS and community partners to promote awareness of Aging and Disability Services, AS/APS units, and available aging programs.
- Provide support to the unit in the absence of the supervisor, supervise or mentor AS/APS staff and interns, and deliver training to division staff, County, and community partners.
Resident in Counseling (Intern)
The Family Center
12.2022 - 07.2024
- Evaluate clients' mental health needs to ascertain the nature and severity of emotional, behavioral, or mental health challenges.
- Monitor and observe clients' behaviors and responses to therapeutic interventions.
- Provide guidance to clients in utilizing therapeutic exercises derived from Cognitive Behavioral Therapy (CBT) and Solution-Focused Brief Therapy (SFBT) for effective treatment outcomes.
- Develop comprehensive treatment plans to establish clear goals and objectives for client therapy.
- Maintain accurate records documenting patient treatment plans, progress updates, modifications to treatment approaches, goal attainment, and overall outcomes.
- Coordinate the organization of recreation and therapy programs that align with participants' therapy objectives, individual abilities, and personal interests.
Resident in Counseling/LPC-R, Pending LPC
Virginia Board Of Counseling
12.2021 - 07.2024
ADRC Coordinator/Human Services Clinician II
Aging and Disability Services Division
11.2019 - 06.2024
- Conduct assessments, either in person or via phone, with seniors and adults with disabilities, offering outreach, information, referrals, and support regarding available programs.
- Prioritize emergency services or crisis intervention referrals, ensuring swift and appropriate response.
- Conduct clinical reviews for complex cases and oversee administrative monitoring of services provided.
- Maintain and regularly update the ADRC's monthly duty calendar to ensure efficient scheduling and coordination.
- Facilitate onboarding training sessions for new staff members and interns, ensuring they are equipped with necessary knowledge and skills.
- Engage in interdisciplinary care meetings to collaborate on clients' care plans and referrals, fostering holistic and coordinated approaches to client care.
- Undertake monthly reviews of cases opened and closed by Human Services Specialists to ensure accurate documentation and adherence to established protocols.
Weekend Activities Assistant
Vinson Hall Retirement Community
07.2022 - 01.2024
- Assisted in organizing, scheduling, and executing engaging activities tailored to meet the needs of residents living with dementia and Alzheimer's.
- Enhanced residents' quality of life by introducing innovative and stimulating activities, fostering a supportive and enriching environment.
- Interacted with residents through events, small group gatherings, and individualized attention to promote engagement and well-being.
- Offered emotional support and companionship to enhance the overall quality of life for residents.
- Maintained open communication with family members and caregivers, providing regular updates on the well-being and care of residents.
Developmental Disability Specialist II - Support Coordinator
Fairfax County Government
02.2019 - 10.2019
- Established, implemented, coordinated, and chaired Interdisciplinary Team (IDT) meetings.
- Evaluated and recommended authorization for Home and Community-Based Medicaid Waiver services.
- Conducted thorough annual assessments to ensure continued services.
- Fulfilled requirements for Targeted Case Management.
- Organized and managed consumer files and confidential records.
- Formulated individualized service plans for clients, including progress notes and summaries.
- Offered crisis intervention services when needed.
- Delivered clinical and therapeutic interventions to clients and their families.
- Advocated for clients and facilitated connections with relevant community resources.
Customer Service Communications Specialist (Temp)
DC Department of Aging and Community Living
10.2018 - 02.2019
- Conducted telephone interviews with clients, offering relevant information, resources, or referrals tailored to their expressed or assessed needs.
- Ensured delivery of exceptional customer service via phone and email interactions.
- Recorded all phone calls and referrals accurately in the CTARS database.
- Applied critical thinking skills to analyze problems, assess solutions, and make informed decisions.
Transition Case Manager
DC Department of Aging and Community Living
09.2016 - 09.2018
- Engaged in discharge planning from institutional settings and delivered ongoing case management for individuals with physical disabilities post-transition.
- Ensured implementation of person-centered Individualized Services Plans (ISPs) to facilitate transitions from long-term care facilities to home and community-based settings.
- Collaborated closely with MFP Elderly and Physical Disability (EPD) Transition Coordinator and selected EPD Home and Community Based Services (HCBS) waiver-enrolled case managers throughout the transition process.
- Provided intensive case management services both in-person and via telephone.
- Explored peer counseling services with participants and facilitated appropriate referrals.
- Assisted participants in accessing necessary Medicaid-financed services and other essential supports.
- Intervened in crisis situations to secure support for clients and mitigate risks of escalation or recurrence.
Housing Stability Case Manager
Community Of Hope
10.2013 - 09.2016
- Offered case management services to homeless families enrolled in the Rapid Re-Housing (RRH) program.
- Conducted assessments of families utilizing the Service Prioritization Decision Assistance Tool for Families (F-SPDAT).
- Conducted monthly meetings with families to formulate case plans, review monthly budgets, identify barriers to self-sufficiency, devise interventions, offer resources, and provide referrals.
- Recorded contact notes using the Homeless Management Information System (HMIS).
- Collaborated with families and Housing Specialists to support them throughout the housing search and placement process.
- Advocated for families with landlords and facilitated completion of applications and other paperwork.
- Provided housing stabilization services to ensure families maintained stable housing.
- Assisted families in increasing their income by connecting them with Employment Specialists, job training programs, benefits advocacy, and other relevant resources.
Mental Health Therapist (Contractor)
Maryland Family Resources, Inc
01.2013 - 01.2015
- Delivered individual and family therapy sessions to children, adolescents, and adults, employing Solution-Focused (SFBT) and Cognitive Behavioral (CBT) theoretical frameworks.
- Generated weekly contact notes and monthly summaries to document client progress and interventions.
- Collaborated with supervising Clinical Psychologist for consultation and guidance.
- Developed and implemented appropriate behavioral interventions tailored to clients' identified target goals.
Case Manager
Aging and Disability Services Division
04.2010 - 10.2013
- Provided case management services for participants enrolled in the Medicaid Waiver Program for Older Adults
- Monitored participants living in Assisted Living Facility's or independently living on their own
- Conducted quarterly assessments, prepare written assessments, and maintain copies of assessment forms
- Prepared and updated electronic care plans for participants
- Contacted potential service providers to negotiate delivery of services
- Assisted participants with accessing needed Medicaid financed services and other supports
- Ensured proper adherence to regulations and standards.
Education
Mental Health Counseling, Master of Science -
Johns Hopkins University
Columbia, MD05.2015
Psychology, Bachelors of Arts -
Virginia Union University
Richmond, VA05.2000
Skills
- Assessments/Intake Interviews Needs Assessment
- Community Resources Records Management
- Problem-Solving and Service Coordination
- Documentation Proficiency
- Crisis Intervention
- One-on-one counseling
- Counseling skills
- Eligibility counseling
- Interviewing
- Cross-functional collaboration
- Excellent communication abilities
- Interdisciplinary collaboration
- Professional Skills Development
- Cohort Training April 2022 - June 2022
Timeline
Adult Protective Services Team Lead
Arlington County Government
07.2024 - Current
Resident in Counseling (Intern)
The Family Center
12.2022 - 07.2024
Weekend Activities Assistant
Vinson Hall Retirement Community
07.2022 - 01.2024
Resident in Counseling/LPC-R, Pending LPC
Virginia Board Of Counseling
12.2021 - 07.2024
ADRC Coordinator/Human Services Clinician II
Aging and Disability Services Division
11.2019 - 06.2024
Developmental Disability Specialist II - Support Coordinator
Fairfax County Government
02.2019 - 10.2019
Customer Service Communications Specialist (Temp)
DC Department of Aging and Community Living
10.2018 - 02.2019
Transition Case Manager
DC Department of Aging and Community Living
09.2016 - 09.2018
Housing Stability Case Manager
Community Of Hope
10.2013 - 09.2016
Mental Health Therapist (Contractor)
Maryland Family Resources, Inc
01.2013 - 01.2015
Case Manager
Aging and Disability Services Division
04.2010 - 10.2013
Psychology, Bachelors of Arts -
Virginia Union University
Mental Health Counseling, Master of Science -
Johns Hopkins University
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