Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
References
Timeline
Generic

Shamelle West

Greenbelt

Summary

Reliable administrative specialist, proficient in clerical tasks, scheduling, implementing procedures, and assisting executives. team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Executive Assistant/Project Coordinator at NASA

Barrios Technology
Washington
12.2024 - Current
  • Manage weekly reports and staff meeting slide decks, ensuring timely and accurate updates for leadership decision-making.
  • Maintain and update PSOD internal/external websites and the NAIL site to ensure content accuracy and accessibility.
  • Draft and coordinate official business communications with a focus on clarity, professionalism, and alignment with organizational standards.
  • Organize internal and external NAIL events to support engagement and visibility, including logistics, scheduling, and coordination.
  • Facilitate communication and collaboration across internal & teams, e.g., analysts, subcontractors and government stakeholders.
  • Maintain organizational charts, review correspondence, and ensure consistency in operating guides.
  • Lead project coordination for the NAIL team, providing weekly status updates to PSOD analysts and portfolio managers.
  • Manage the portfolio manager scorecard to track and report on key performance metrics.
  • Oversee the director's travel, training schedules, and calendar management to streamline executive-level operations.
  • Handle distribution and tracking of documents requiring approvals to support workflow efficiency and accountability.
  • Organize and maintain the NAIL filing system in Microsoft Teams for structured, easy-to-access documentation.
  • Coordinate events hosted or attended by NAIL, managing logistics, venue setup, technical needs, and guest coordination.
  • Collaborate on event agenda development to ensure alignment with strategic objectives and stakeholder expectations.
  • Collect and prepare presentation materials from NAIL team members and external speakers as needed.
  • Managed weekly reports and staff meeting slide decks, ensuring timely and accurate updates for leadership decision-making, and introduced a streamlined reporting template to reduce preparation time by 30%

Administrative Coordinator / Office Manager

Reynolds American Inc.
Washington
02.2023 - 07.2024
  • Acted as the primary point of contact for executive leadership, managing calendars, scheduling meetings, ordering catering, reserving conference rooms, and coordinating travel arrangements.
  • Manage end-to-end expense report process in Concur, including data entry, verification, and resolution of discrepancies for timely reimbursement.
  • Manage with onboarding and offboarding of all staff members, mail, and cleaning services.
  • Collaborate with the Legal team to renew consultant contracts, ensuring compliance and timely execution.
  • Interact with government officials, board members, and internal/external vendors.
  • Coordinate with vendors and the finance team to process and submit invoices for payment, resolving any discrepancies, and ensuring timely payments.
  • Oversee day-to-day office operations, including facilities management, supply inventory, and vendor coordination.
  • Registered guests in a security database, tracking visitor logs.
  • Safety/Fire drills leader.
  • Manage office parking assignments for staff, ensuring efficient allocation and tracking of available spaces.
  • Coordinated the successful relocation of office space, managing logistics, scheduling, and communication across departments.
  • Developed, updated, and implemented streaming office SOPs and policies, streamlining processes and ensuring adherence to organizational standards.
  • Coordinated the successful relocation of office space, managing logistics, scheduling, and communication across departments, reducing relocation downtime by 20% through detailed planning and streamlined execution.

Admin Assistant/HR Specialist

Avalere Health
Washington
03.2021 - 08.2022
  • Acted as the primary point of contact for executive leadership, managing calendars, scheduling meetings, ordering catering, reserving conference rooms, and coordinating travel arrangements.
  • Manage end-to-end expense report process in Concur, including data entry, verification, and resolution of discrepancies for timely reimbursement.
  • Manage with onboarding and offboarding of all staff members, mail, and cleaning services.
  • Collaborate with the Legal team to renew consultant contracts, ensuring compliance and timely execution.
  • Interact with government officials, board members, and internal/external vendors.
  • Coordinate with vendors and the finance team to process and submit invoices for payment, resolving any discrepancies, and ensuring timely payments.
  • Oversee day-to-day office operations, including facilities management, supply inventory, and vendor coordination.
  • Registered guests in a security database, tracking visitor logs.

Chief of Staff/Personal Assistant

Love & Company
Florida
03.2019 - 03.2021
  • Acted as a strategic partner, overseeing daily operations, content planning, and project management to streamline processes and ensure smooth execution of tasks.
  • Booking appearances, interviews, and public engagements, liaising with media outlets and event organizers to enhance the public profile of the radio personality.
  • Managed a diverse team of support staff, interns, and contractors, ensuring efficient collaboration and task completion.
  • Managed the radio personality's schedule, handling all communications with external partners, sponsors, and collaborators.
  • Assisted in content development for on-air segments, podcasts, and social media channels, contributing to audience engagement and growth.
  • Handled urgent issues and public relations matters, providing swift resolution to maintain a positive brand image.
  • Made inbound and outbound calls on behalf of owner to screen calls, or to complete B2B calls.
  • Assisted in content development for on-air segments, podcasts, and social media channels, increasing audience engagement by 20% through the introduction of data-driven content strategies and improved consistency in posting.

Administrative Assistant/ Project Coordinator

Fannie Mae
Washington
09.2016 - 03.2019
  • Managed and processed a wide range of technical and non-technical correspondence, including reports, travel orders through Concur, and efficient documentation handling.
  • Collected and posted weekly performance data for department teams.
  • Managed distribution list for all departments within customer engagement.
  • Provided direct support to the Senior Vice President and department VPs by managing event planning, project coordination, expense reporting, and travel arrangements through Concur.
  • Used Salesforce to collect weekly metrics.
  • Kept track of department records through SharePoint.
  • Orchestrated a wide range of corporate events from conception to execution, including conferences, workshops, and staff retreats, material distribution, meeting follow-up, room reservation/set up, and catering as needed.
  • Enhanced employee recognition program.
  • Project manager for relocation of office and space management for a new location.
  • Served as the project manager for the relocation of office and space management for a new location, reducing overall relocation downtime by 25% through meticulous scheduling, resource optimization, and improved interdepartmental communication.

Enrollment Specialist/Admin Assistant

University of Maryland University College
Largo
04.2012 - 08.2016
  • Provided comprehensive administrative support to the Assistant Manager of the Veterans Office with calendar management, screening phone calls/emails.
  • Guided new and current students through enrollment processes, providing detailed information on benefits options by phone, email, or chat.
  • Used the Department of Veterans Affairs website for data entry of students' records to ensure payment.
  • Processed all enrollments, terminations, changes, and waivers for the Veterans & Financial Aid departments to ensure accuracy and compliance.
  • Digitized paper files into an Oracle database to improve document accessibility and reduce physical storage needs.
  • Audited and prepared monthly benefit invoices for payment to enhance data accuracy.
  • Handled incoming and outgoing communications and drafted responses.
  • All duties were completed while in a call center environment for both internal & external calls.
  • Created a shared email inbox for the receipt of documents, accelerating document handling time by 20% and improving accessibility for all team members.

Education

M.D. - Educational Leadership and Administration, General

Strayer University
Arlington, VA

Bachelor of Arts (B.A.) - Criminal Justice Administration

Chapman University
San Diego, CA

Skills

  • Office Managers
  • Calendar management
  • Travel coordination
  • Expense reporting
  • Event planning
  • Document tracking
  • Microsoft Teams
  • Internal communication
  • Logistics coordination
  • Office operations
  • Problem solving
  • Administrative support
  • Executive support
  • Process improvements
  • Project planning
  • Office administration
  • Document handling
  • Filing and data archiving
  • Strong problem solver
  • Presentation development
  • Logistics and schedule management
  • Proper phone etiquette
  • Schedule management
  • File organization
  • Scheduling
  • Invoice processing
  • Administrative support specialist
  • Salesforcecom
  • ChatGPT

Certification

  • Difficult Conversations: Talking about Race at Work
  • Unconscious Bias
  • How to Innovate and Stay Relevant in Times of Change and Uncertainty
  • Leading Your Org on a Journey of Allyship
  • Excel: PivotTables for Beginners

Awards

  • Customer Service: The Stellar Way Certificate of Completion
  • F.E.R.P.A Awareness Training
  • 7 Habits of Highly Effective People
  • Golden Key International Honor Society

References

References available upon request.

Timeline

Executive Assistant/Project Coordinator at NASA

Barrios Technology
12.2024 - Current

Administrative Coordinator / Office Manager

Reynolds American Inc.
02.2023 - 07.2024

Admin Assistant/HR Specialist

Avalere Health
03.2021 - 08.2022

Chief of Staff/Personal Assistant

Love & Company
03.2019 - 03.2021

Administrative Assistant/ Project Coordinator

Fannie Mae
09.2016 - 03.2019

Enrollment Specialist/Admin Assistant

University of Maryland University College
04.2012 - 08.2016

M.D. - Educational Leadership and Administration, General

Strayer University

Bachelor of Arts (B.A.) - Criminal Justice Administration

Chapman University

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Shamelle West