Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards Affiliations
Accomplishments
Affiliations
References
Timeline
Generic

Shana Meredith

Columbia

Summary

Dynamic professional with extensive experience as an Office Manager at Empower Energies, Inc., excelling in budget tracking and team collaboration. Proven track record in enhancing operational efficiency and securing sensitive data through robust cybersecurity protocols. Adept at problem-solving and fostering positive workplace environments, driving success in diverse roles.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Substitute Teacher & Tutor, K-12

Howard County Public Schools
Laurel
12.2024 - Current
  • Delivered engaging lessons in diverse subjects to maintain student interest.
  • Managed classroom behavior to foster a positive learning environment.
  • Adapted instructional materials to meet varied student needs and learning styles.
  • Implemented classroom routines to promote organization and efficiency in learning.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Organized lesson plans and activities for students.

Office Manager

Empower Energies., Inc
Bethesda
04.2017 - 03.2020
  • Managed office operations and inventory including computer equipment. Assisted in strategic purchase decisions of office laptops, troubleshooted issues and coordinated repairs and upgrades.
  • Managed physical security controls and procedures for physical and network security per CISA recommended best practices.
  • Responsible for managing and securing company IP via NDA database to protect sensitive and confidential data.
  • Ensured compliance with IT and cybersecurity policies regarding documentation, labeling, asset tracking and quality assurance.
  • Provided cross-functional support for legal, sales & marketing, finance, and operation teams by assisting with proposals, marketing documents, general research, organizing meetings and coordinating travel arrangements for conferences and tradeshows as requested.
  • Planned and organized organizational events, with quarterly budget tracking using Microsoft Excel.
  • Primary point of contact and coordinator for office services; cleaning, facilities, copier service, IT support, food & beverage service, property management etc.
  • Assisted with recruiting, onboarding, and off-boarding employees, provided orientation for new employees, and tracked staff Paid Time Off.
  • Supported controller with accounts payable, receivable, and monthly expense tracking.
  • Utilized Microsoft Offices tools to create expense tracking spreadsheets, in depth analysis, meeting reports and various presentation decks related to office operations.
  • Coordinated various operational projects as directed, including a 2-phase office move from Frederick, MD to Bethesda.
  • Successfully applied for Montgomery County MOVE Grant which resulted in a $40,000 award.

Office Manager

J & G Electric Co., Inc
Gaithersburg
07.2012 - 12.2016
  • Performed monthly reconciliation of general ledger as well as supplier accounts; processed payroll for up to 9 employees.
  • Managed and maintained PCI/DSS compliance to ensure security controls extended to extremely sensitive customer data.
  • Responsible for Preventative Maintenance and immediate on-site repair of network connectivity devices, desktops, laptops, printers, copiers, faxes, and shredders.
  • Completed quality control follow up with customers and developed control survey to ensure customer satisfaction.
  • Pulled permits for estimated and accepted projects, coordinated with inspection agencies and power companies when required, and maintained state and local level licenses, insurance, and bonds.
  • Designed marketing tools to include flyers, ads, coupons as well as specials and seasonal promotions.
  • Created employee handbook and developed performance evaluation system to increase overall workplace productivity.
  • Reorganized filing system and maintained customer database including residential and commercial customers.
  • Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions, and maintained office staff by recruiting, selecting, orienting, and training employees.
  • Optimized office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Used Third party software to perform weekly full backups and daily incremental backups to the cloud.
  • Designed and implemented office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

Case Manager

Twin Cedars Youth Services
Columbus
02.2007 - 11.2009
  • Prepared and maintained a permanent and organized filing system of 15+ case records per State Office of Regulatory Service specifications.
  • Attended and documented client utilization and Panel reviews with Dept. of Juvenile Justice or Dept. of Family & Children Services and developed comprehensive discharge summaries.
  • Provided academic tutoring, developed residential goals, and formulated monthly service plans.
  • Provided excellent customer service to clients, families, custody holders and guardians by facilitating constant stream of communication (including phone, email, fax, and meetings), and by completing quarterly assessment of client needs.
  • Sought out lateral or step-down placements and aftercare services for residents.
  • Taught independent living skills; housekeeping, cooking, personal hygiene, conflict management, and coping skills, increasing successful re-assimilation into community.

Manager / Concessions

Carmike Cinemas
Columbus
09.2006 - 01.2007
  • Supervised daily job performance of over ten employees.
  • Maintained efficient theater operations and professionally performed daily cash count.
  • Supervised cleaning and sanitizing of concession stand, resulting in average health inspection score of 98%.

Cryptologic Intelligence Technician

United States Navy
Multiple Locations
05.2000 - 01.2006
  • Supervised and operated highly sophisticated classified computer systems to complete complex collection, UNIX command tasking, processing, and forwarding of critical data and SIGINT.
  • Assisted system engineers through several comprehensive system hardware and software upgrades to harden and ensure digital and analog signal quality transmissions on state-of-the-art signals analysis and intercept equipment.
  • Performed quality control of highly technical time-sensitive reporting and supervisor of operations in a joint service collection operations center. Performed various duties related to signals collection and processing, identification, dissemination, and analysis.
  • Created weekly and monthly quantitative and qualitative section productivity presentations, improving overall product effectiveness by 20%; maintained accurate records to track trends, which promoted operations continuity.
  • Excellent organizer. Authored multiple information security awareness training aids and network SOP’s, updated obsolete user manuals and resource, and directed the analysis of network anomalies.
  • Supervised and trained over ten junior personnel in daily job performance requirements, ensured theater operators were provided with mission critical and timely information.

Education

Associate of Science - General Networking Technology

CCBC
Catonsville, MD
01.2023

MBA - Business Administration

University of Phoenix
Phoenix, AZ
01.2015

Bachelor of Science - Psychology

UMGC
College Park, MD
01.2007

Skills

  • Network Security & Configuration
  • Risk Analysis & Mitigation
  • Cybersecurity Protocols & Best Practices
  • Windows Administration
  • Linux Administration
  • MacOS Administration
  • Incident Response
  • Penetration Testing
  • Office administration
  • Budget tracking
  • Inventory management
  • Team collaboration
  • Effective communication
  • Problem solving

Certification

  • CompTIA Sec+, 2021
  • A+ Certificate, Community College Baltimore County, 2023
  • Certified Cybersecurity Analyst, UMBC Training Centers, 2021

Awards Affiliations

  • 1st Place, CyberMaryland Conference, 2023
  • Dean’s List, CCBC, 2022-2023
  • Member, Cybersecurity Association of Maryland
  • PHI THETA KAPPA, 2023

Accomplishments

  • 1st Place, CyberMaryland Conference (2023)
  • Dean’s List, CCBC (2022-2023)

PHI THETA KAPPA (2023)

Affiliations

· Used Cisco Packet Tracer to build LAN’s and configure and harden routers and switches to mitigate LAN attacks.

· Utilizes Wireshark and tcpdump to analyze packets and inspect network traffic for anomalies, protocol analysis, and to trace network connections. Extremely familiar with Windows, Linux and MacOS operating systems, thorough comprehension network communication protocols TCP, UDP, ICMP, DHCP, WINS, DNS, FTP, DNS, SMTP, HTTP, SSH.

· Knowledge of malware tactics, windows domains, TCP/IP networks, and various WAN topologies and protocols.

· Connected to routers and switches using Lantronix network management devices and Tera Term, a terminal emulation application. Configured routers with IP Addresses and OSPF. Configured switches with IP Addresses. Connected routers and switches with serial and Ethernet cables and performed troubleshooting and tested connectivity with ping and show ip route.

· Utilized Packet Tracer to perform Cisco Router configuration to secure administrative access, filter traffic using ACL’s, static and dynamic routing, encrypt passwords, implement NAT, and PAT services.

· Attended CAMI game night with Women in Tech Club for the purposes of networking and participating in cyber codebreaking challenges. Volunteered to assist CCBC Tech Club with the relaunch of the Cybersecurity Institute Forum Event hosted at Essex.

· Attended CyberMaryland Conference and placed 1st in with my Tech Club group in Community College category. Competed in Mid-Atlantic Collegiate Cyber Defense Competition 2024 to strengthen pen-testing and Red teaming concepts.

· Hand-picked (with 14 other students) by CCBC Chair of Cybersecurity/Networking Tech Department for private one-on-one Q & A with Whitehouse Director of Cybersecurity, Harry Coker Jr and MD Sec of Labor Portia Wu.

References

References available upon request.

Timeline

Substitute Teacher & Tutor, K-12

Howard County Public Schools
12.2024 - Current

Office Manager

Empower Energies., Inc
04.2017 - 03.2020

Office Manager

J & G Electric Co., Inc
07.2012 - 12.2016

Case Manager

Twin Cedars Youth Services
02.2007 - 11.2009

Manager / Concessions

Carmike Cinemas
09.2006 - 01.2007

Cryptologic Intelligence Technician

United States Navy
05.2000 - 01.2006

Associate of Science - General Networking Technology

CCBC

MBA - Business Administration

University of Phoenix

Bachelor of Science - Psychology

UMGC

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Shana Meredith