Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shanae Simon

Shanae Simon

Upper Malboro

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Advisor

Sheehy Nissan
07.2023 - Current
  • Assisted customers in understanding service options and pricing structures.
  • Provided support in troubleshooting customer issues to enhance satisfaction levels.
  • Managed parts inventory, ensuring availability for timely service completion.
  • Coordinated service appointments, ensuring optimal scheduling and customer satisfaction.

Credit Card Collection Agent

PNC Bank
04.2020 - 06.2023
  • Managed collection calls to negotiate payment plans and resolve outstanding debts.
  • Utilized customer relationship management software to track account statuses and document interactions.
  • Assisted customers in understanding payment options and resolving billing inquiries effectively.
  • Developed effective communication techniques to engage with diverse clientele for optimal outcomes.

Hospital Corpsman

US Navy
10.2017 - 03.2020
  • Assisted with patient assessments and monitored vital signs for changes.
  • Collaborated with interdisciplinary teams to develop patient care plans.
  • Educated patients and families on medical procedures and health management.
  • Administered first aid and basic life support to patients in emergency situations.

Education

Bachelor of Science -

Purdue University
West Lafayette, IN

Skills

  • Customer engagement
  • Experienced in software utilization
  • Strong organizational skills
  • Automotive inspection
  • Consistent work performance
  • Detail-oriented approach

Certification

  • PT - Phlebotomy Technician
  • CCMA - Certified Clinical Medical Assistant
  • ACE - Adobe Certified Expert, Photoshop

Timeline

Service Advisor

Sheehy Nissan
07.2023 - Current

Credit Card Collection Agent

PNC Bank
04.2020 - 06.2023

Hospital Corpsman

US Navy
10.2017 - 03.2020

Bachelor of Science -

Purdue University

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Shanae Simon