Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shanae Walker

Columbia

Summary

Project manager with extensive experience in driving continuous improvements during project planning and implementation. Proven track record of establishing and enforcing high standards of excellence. Skilled in mentoring associates to surpass client and stakeholder expectations. Committed to fostering innovative ideas that contribute to company growth.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Project Team Lead

Proof Technologies
01.2022 - Current
  • Own the end-to-end execution of multi-state legal operations projects, from scope definition to post-launch analysis.
  • Oversaw deployment of state-specific workflows and service automation leveraging Jira-based tracking and Asana task boards.
  • Acted as senior liaison between legal clients and internal product teams, delivering updates on SLAs and tech adoption.
  • Developed scalable documentation and rollout playbooks utilized by regional teams nationwide.
  • Evaluate service data and OKRs, communicate progress to executive team, and suggest adjustments to enhance delivery timelines and customer satisfaction.
  • Analyzed customer requirements, prepared functional specifications documents and identified potential areas of improvement.
  • Identified risks associated with the project and developed mitigation plans accordingly.
  • Negotiated contracts with vendors and suppliers ensuring optimal pricing structures while maintaining quality standards.
  • Conducted regular performance appraisals for team members and provided feedback on their performance.
  • Facilitated team meetings, distributed minutes of meetings and tracked action items.
  • Performed change management activities such as evaluating impact and coordinating implementation across departments.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Mentor peers and new managers on project scoping, agile workflows, and client communication best practices.
  • Partner closely with Product, Marketing, and Customer Experience to align initiatives with customer and market needs.
  • Facilitated communication on escalations to enhance client satisfaction and operational efficiency.

Senior Executive Assistant

Global Facilities Solutions
Columbia
01.2020 - 01.2022
  • Supervised multifaceted executive-led initiatives including payroll process revamping, recruitment pipeline innovation, and office technology improvements.
  • Directed deployment of applicant tracking upgrades via Asana and Excel dashboards, resulting in a 25% decrease in time-to-hire.
  • Coordinated quarterly planning sessions with C-suite, developing strategic roadmaps and tracking dependencies.
  • Prepared reports for leadership review to facilitate informed decision-making.
  • Coordinated travel arrangements including flights, hotels, transportation, visas, and itineraries.
  • Managed multiple projects simultaneously while ensuring deadlines were met without compromising quality standards.
  • Created monthly expense reports for senior executives utilizing accounting software programs such as QuickBooks or Peachtree Accounting Software.
  • Organized executive presentations, reports, and correspondence for internal and external stakeholders.
  • Supervised junior staff members including assigning tasks and monitoring progress throughout completion.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Collaborated with department heads and CFO to align resources for effective financial planning.
  • Maintained accurate records of all documents related to engineering projects including drawings, specifications, reports.
  • Assisted drafters in developing structural and mechanical design of products using computer-assisted design (CAD) software.
  • Drafted technical write-ups of past projects for proposals and projects.

Account Manager

Rapid Response
Savage
01.2019 - 01.2020
  • Spearheaded client onboarding projects, ensuring seamless transitions from kick-off to renewal.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Conducted market research to identify potential new customers.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Coordinated with internal teams to ensure timely delivery of products and services to clients.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
  • Managed account health and tracked renewal opportunities using Salesforce.
  • Developed engagement strategies tailored for high-value clients to enhance retention.
  • Created and conducted best practice webinars and product demonstrations, boosting client satisfaction.
  • Collaborated with product teams to translate client feedback into new features, driving adoption.

Senior Operations Manager

Due Process USA
Columbia
01.2007 - 01.2018
  • Led legal operations and service fulfillment projects across 40 U.S. jurisdictions, including compliance and technology transitions.
  • Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
  • Conducted regular audits of systems and processes to detect any potential issues or risks.
  • Collaborated with CEO and senior stakeholders to define objectives and report on key metrics.
  • Directed implementation of a centralized service tracking platform with customized workflows.
  • Designed affidavit tracking system, reducing turnaround times by 30% and enhancing data transparency.
  • Managed internal SOP standardization, documenting over 20 operational workflows for service coordination.
  • Spearheaded contractor optimization initiative, improving onboarding and performance review cycles for over 100 servers.
  • Launched training and knowledge base initiative for new hires and junior team members.
  • Partnered with Finance on invoice automation and audit preparation to ensure compliance.
  • Ensured compliance with applicable laws and regulations throughout all stages of the project life cycle.
  • Reviewed invoices submitted by vendors against agreed upon terms prior to payment processing.
  • Participated in professional development opportunities to stay current with industry trends and technologies.

Education

Some College (No Degree) -

Howard Community College
Columbia, MD

Some College (No Degree) -

Broward College
Fort Lauderdale, FL

Skills

  • Strategic project management
  • Process improvement and automation
  • Stakeholder communication
  • Cross-functional leadership
  • Change management
  • Agile and waterfall methodologies
  • Legal operations and compliance
  • CRM and workflow optimization
  • Project management tools (Asana, Jira, Salesforce)
  • Google Workspace and Slack
  • Notion and Confluence
  • Microsoft Office Suite
  • SharePoint and HubSpot
  • Workflow optimization
  • Risk assessment
  • Project scoping

Certification

  • Project Manager Professional Certification (PMP)

References

References available upon request.

Timeline

Project Team Lead

Proof Technologies
01.2022 - Current

Senior Executive Assistant

Global Facilities Solutions
01.2020 - 01.2022

Account Manager

Rapid Response
01.2019 - 01.2020

Senior Operations Manager

Due Process USA
01.2007 - 01.2018

Some College (No Degree) -

Howard Community College

Some College (No Degree) -

Broward College

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Shanae Walker