Shandal Shaw
Dundalk
Summary
Results-driven leader with 10+ years of experience managing teams, improving operations, coordinating programs, and delivering high-quality service in fast-paced environments. Proven success leading staff development, scheduling programs, overseeing budgets, resolving conflicts, and implementing systems that improve efficiency and performance. Strong background in leadership, customer relations, training, and organizational management. Ready to transition into an Operations Manager role within the restaurant industry, bringing exceptional people leadership and day-to-day operational expertise.
Overview
14
14
years of professional experience
Work History
Contract Food Service Worker
Insta Work
Baltimore
2022.05 - Current
- Provided high-quality guest service in fast-paced restaurant, banquet, and hospitality environments.
- Supported daily front-of-house operations including table service, event setup, food running, and guest relations.
- Adapted quickly to new teams, procedures, and service standards across multiple venues.
- Maintained professionalism while handling high-volume shifts and peak service hours.
- Collaborated with managers and kitchen staff to ensure smooth operations and guest satisfaction.
- Built strong reputation for reliability, punctuality, and excellent customer service.
Biology Teacher
Chesapeake Treatment Center
2024.10 - 2025.02
- Managed daily classroom operations while maintaining structure, accountability, and efficiency.
- Adapted plans and procedures to meet individual needs and organizational goals.
- Maintained records, reports, and compliance documentation accurately.
- Built strong relationships through clear communication and problem-solving
Science Teacher (Biology & Environmental Science)
St. Catherine High School
2017.09 - 2021.03
- Supervised student programs and coordinated multiple operational activities simultaneously.
- Led teams and developed high-performing groups through coaching, mentorship, and performance feedback.
- Improved efficiency through strategic planning, resource allocation, and time management.
- Managed events, field trips, competitions, and extracurricular programs involving logistics and scheduling.
- Oversaw supplies, budgets, and vendor coordination for science labs and club activities.
- Increased performance outcomes with process improvements and accountability systems.
- Maintained a 100% pass rate in Environmental Science and increased Biology pass rates to 98%.
Director of STEM and Environmental Science Club
St. Catherine High School
2017.09 - 2021.03
- After school program
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Intern Youth Behavioral Specialist
Papine High School
2016.09 - 2016.12
- Resolved conflicts and supported individuals in high-pressure situations.
- Maintained confidential records and prepared reports.
- Assisted with planning and implementing support programs.
Intern Science Teacher
Excelsior High School
2016.09 - 2016.12
- Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Encouraged student interest in Science, Technology, Engineering and Mathematics (STEM) and participation in middle and high school national science competitions.
- Coordinated and collaborated with other faculty members during lesson plan development.
Biology Teacher
Spanish Town High School Evening Institute
2015.09 - 2015.12
- Established positive and encouraging relationship with students and helped to foster appreciation for biology and science.
- Prepared individualized lesson plans and educational materials to structure biology curriculum to needs of each student.
- Assessed student comprehension through regular quizzes, tests and assignments.
- Leveraged diverse learning strategies to prepare students for higher-level education requirements.
- Plan and carried out Laboratory exercises for external examination.
Guh Places Clothing
Sales Manager Association
Kingston
2014.01 - 2015.09
- Provided high-quality guest service in fast-paced restaurant, banquet, and hospitality environments.
- Supported daily front-of-house operations including table service, event setup, food running, and guest relations.
- Adapted quickly to new teams, procedures, and service standards across multiple venues.
- Maintained professionalism while handling high-volume shifts and peak service hours.
- Collaborated with managers and kitchen staff to ensure smooth operations and guest satisfaction.
- Built strong reputation for reliability, punctuality, and excellent customer service.
Intern Science Teacher
Dunoon Park Technical High School
2015.01 - 2015.06
- Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Encouraged student interest in Science, Technology, Engineering and Mathematics (STEM) and participation in middle and high school national science competitions.
- Coordinated and collaborated with other faculty members during lesson plan development.
- Understood critical development years for adolescent minds and structured lessons to meet cognitive abilities.
- Assessed student comprehension through regular quizzes, tests and assignments.
- Offered clear and constructive student discipline, discouraging inappropriate behavior and bullying.
- Taught subject matter based on information compiled from textbooks, online sites and other educational materials.
- Maintained assignment grades and worked closely with students needing additional mentoring.
- Demonstrated positive and effective classroom management skills.
- Talked with students in need of extra attention and made plans to assist with concerns.
Director of Summer Enrichment Programs
D.B. Basovak Community Center
2012.07 - 2012.08
- Directed daily operations for seasonal youth programs.
- Managed budgets, staffing, scheduling, and vendor negotiations.
- Improved morale and retention by creating a positive, team-focused culture.
- Implemented solutions that increased productivity and streamlined operations.
Education
Bachelor of Science - Science Education
University of The West Indies
Kingston, JamaicaHigh School Diploma -
St. Catherine High School
St. Catherine JamaicaSkills
- Strong leadership in fast-paced, multi-tasking environments
- Experienced in customer-facing communication and service recovery
- Available evenings, weekends, and holidays
- Quick learner of POS systems, scheduling software, and restaurant management tools
Accomplishments
- Appointed Faculty Assistant Advisor for the Science and Technology Club.
- Appointed Faculty Advisor for Environmental Science Club
- Pass rate of 100% in Environmental Science from 2017 to 2021
- Pass rate increase to 98% in Biology.
- Improved Quality and Quantity of overall pass rate.
- Documented and resolved [Issue] which led to [Results].
References
References available upon request.
Timeline
Biology Teacher
Chesapeake Treatment Center
2024.10 - 2025.02
Contract Food Service Worker
Insta Work
2022.05 - Current
Science Teacher (Biology & Environmental Science)
St. Catherine High School
2017.09 - 2021.03
Director of STEM and Environmental Science Club
St. Catherine High School
2017.09 - 2021.03
Intern Youth Behavioral Specialist
Papine High School
2016.09 - 2016.12
Intern Science Teacher
Excelsior High School
2016.09 - 2016.12
Biology Teacher
Spanish Town High School Evening Institute
2015.09 - 2015.12
Intern Science Teacher
Dunoon Park Technical High School
2015.01 - 2015.06
Guh Places Clothing
Sales Manager Association
2014.01 - 2015.09
Director of Summer Enrichment Programs
D.B. Basovak Community Center
2012.07 - 2012.08
Bachelor of Science - Science Education
University of The West Indies
High School Diploma -
St. Catherine High School