Shandi Pettway
Glen Burnie
Summary
Highly motivated and detail-oriented individual seeking position within a healthcare facility where I can
utilize my exceptional customer service skills, ability to operate under extreme pressure, and experience
and knowledge in direct patient care to assist in providing the best quality experience for patients and staff.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Jimmy John's Gourmet Sandwiches
04.2013 - 04.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Patient Care Technician
University Of MD Medical Center
10.2023 - 10.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Collected and documented patient information to aid in accurate medical record keeping.
Education
GED -
Roanoke Chowan Community College
Ahoskie04-2008
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- HIPAA regulations
- Multitasking and organization
- Problem-solving
- Medical terminology
- Medical records maintenance
Certification
- CPR, American Heart Association - 08/2023
- Certified Nursing Assistant, MD Board of Nursing - 04/2016
Timeline
Patient Care Technician
University Of MD Medical Center
10.2023 - 10.2024
Manager
Jimmy John's Gourmet Sandwiches
04.2013 - 04.2025
GED -
Roanoke Chowan Community College
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