Shandi Taix
Phoenix
Summary
Dependable server who is successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server/Bartender
OHSO Eatery + Distillery
06.2023 - Current
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Handled cash accurately during the end of shifts to ensure proper tip outs to all other servers.
Server/Bartender
TapHouse Kitchen
01.2021 - 11.2022
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Responsible for the accurate tip out of all servers and the total money count to be deposited at the end of the night.
Education
Associate of Applied Science - Energy Services And Renewable Technology
Bismarck State College
Bismarck, ND05.2019
Skills
- Specials Promotion and Upselling
- Transactions and Cash Handling
- Order Management
- Exceptional customer service
- Team Player
- High Energy and Stamina
Timeline
Server/Bartender
OHSO Eatery + Distillery
06.2023 - Current
Server/Bartender
TapHouse Kitchen
01.2021 - 11.2022
Associate of Applied Science - Energy Services And Renewable Technology
Bismarck State College
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