Shanelle Ferebee

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Involved in a variety of planning functions for aircraft departures as it relates to the operation.

• Safely operated various types of equipment such as belt loaders, push-back and tugs.
• Loaded and unloaded luggage and freight.

• Operated with safety and skill to avoid accidents and delays.
• Planned routes based on knowledge of local areas, GPS information and customer preferences.
• Helped passengers with luggage, collected fares and politely answered questions.

• Assisted disabled clients to support independence and well-being
• Monitored progress and documented patient health status changes to keep care team updated.
• Administered medication as directed by physician.
• Supervised daily activities and provided assistance to staff.