Shania Tandongfuet
Bowie
Summary
Trustworthy and dedicated employee with 2 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Punctual and honest. Satisfies customers with exceptional service uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
2
2
years of professional experience
Work History
Receptionist
Rapid Response Clinic
12.2023 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Cashier
Safeway
01.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Biology
Towson University
Baltimore, MD05.2027
Duval High School
Lanham, MD05.2023
Skills
- ID Verification
- POS Systems
- Customer Assistance
- Returns processing
- Cash Handling
- Payment Collection
- Product restocking
- Cash Register Operation
- Payment Processing
- Drawer balancing
- Customer Service
- POS system operations
- Payment posting
- Retail Merchandising
- Guest inquiries
- Reports and documents
- Cleaning and sanitizing
- Time management skills
- Loyalty Program Promotion
- Refunds and exchanges
- Identification checks
- Conflict Resolution
- Daily Reporting
Reference
Jessinta Ngunkeng- Rapid Response Employer 301-377-4732
Timeline
Receptionist
Rapid Response Clinic
12.2023 - 06.2024
Cashier
Safeway
01.2022 - 08.2023
Biology
Towson University
Duval High School
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