Shania Trader
Greenbelt
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
7
7
years of professional experience
Work History
RECEPTIONIST
PSC Security
10.2023 - 10.2024
- Greeted visitors warmly and ensured they had a positive experience
- Used proper telephone etiquette, answered calls and caller questions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Maintained accurate records of all gym waivers, tenant fob access and visitors.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Developed effective working relationships with clients to ensure satisfaction with services provided.
- Managed daily calendar appointments for property manager.
ACCOUNT SPECIALIST
Discover Financial Services
07.2022 - 07.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Answered questions from customers by phone and email, offering company details and policy information as requested
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues
- Updated account information after customer calls and noted client concerns and issues.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
CUSTOMER SERVICE ASSOCIATE
The Home Depot Inc
06.2021 - 06.2022
- Picked guest orders following specific requests
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Upheld quality control policies and procedures to increase customer satisfaction
- Addressed inquiries, resolved customer issues and managed customer relations
- Trained new hires on products and services, best practices and protocols to reduce process gaps
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
SELF CHECKOUT HOST
Walmart
02.2019 - 01.2020
- Collected payments and provided accurate change
- Helped customers find specific products, answered questions and offered product advice
- Accepted cash and credit card payments, issued receipts and provided change
- Processed sales transactions to prevent long customer wait times
- Helped with purchases and signed customers up for rewards program
- Verified customer age requirement for alcohol or tobacco purchases
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered customer questions and provided store information
- Discounted purchases by scanning and redeeming coupons.
CASHIER
Zaxby's LLC
02.2018 - 02.2019
- Collected payments and provided accurate change
- Kept customer and food preparation areas clean and well-organized
- Completed opening, closing and shift change tasks by following company guidelines
- Verified orders and bagged items for easy transport
- Processed credit card payments and gave counter slips to customers for signatures
- Reviewed contents on food trays to check complete order
- Greeted customers promptly and responded to questions
- Maintained work area and kept cash drawer organized.
Education
Associate of Applied Science - Cybersecurity
Prince George's Community College
Upper Marlboro, MD08-2027
HIGH SCHOOL DIPLOMA -
Irmo High School
06.2018
Skills
- MS Office
- Navigating Multiple Systems
- Database Administration
- Telephone Skills
- Verbal and Written Communication
- Mail Handling
- Security Monitoring
- Microsoft Excel
- Data entry
- Microsoft Word
- Microsoft PowerPoint
- Organization skills
References
References available upon request
Timeline
RECEPTIONIST
PSC Security
10.2023 - 10.2024
ACCOUNT SPECIALIST
Discover Financial Services
07.2022 - 07.2023
CUSTOMER SERVICE ASSOCIATE
The Home Depot Inc
06.2021 - 06.2022
SELF CHECKOUT HOST
Walmart
02.2019 - 01.2020
CASHIER
Zaxby's LLC
02.2018 - 02.2019
Associate of Applied Science - Cybersecurity
Prince George's Community College
HIGH SCHOOL DIPLOMA -
Irmo High School
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