Shanice Anderson
Beltsville
Summary
Detail-oriented and highly motivated data entry professional with over six years of experience in accuracy verification, data security, and customer service. Adept at managing high-volume data entry tasks with precision and efficiency while maintaining confidentiality. Seeking an in-person role to contribute strong organizational skills, attention to detail, and commitment to operational excellence to support business objectives and enhance team productivity.
Overview
8
8
years of professional experience
Work History
Customer Information Representative
Doctors Community Hospital
06.2025 - Current
- Meet, ,greets and assists patients, family members, visitors and vendors in a manner that is consistent with the R.I.S.E. values
- Maintained confidentiality of sensitive customer information per industry regulations and company guidelines.
- Increased efficiency with routine administrative tasks such as record-keeping, contributing to overall team productivity.
- Assist with customer inquiries by efficiently navigating databases to access relevant information.
- Enhanced company reputation through delivering exceptional customer service in a professional manner.
- Answer and transfer calls
Data Entry Clerk
The Midtown Group
03.2021 - 04.2024
- Transcribed notes and entered data into databases with high accuracy.
- Validated client identification and ensured data integrity.
- Processed refunds and handled customer inquiries efficiently.
Customer Service Associate
Southwest Airlines
01.2019 - 04.2019
- Updated client records and maintained organized documentation.
- Assisted with sales transactions and purchase processing.
- Provided broadcasting support and performed manual labor as required.
Customer Service Agent
G2 Secure Staff
08.2017 - 01.2019
- Delivered excellent customer service through hospitality gestures.
- Assisted passengers with wheelchair support and mobility needs.
- Performed manual labor to support airport operations.
Education
High School Diploma -
Parkdale High School
Riverdale, MD06.2014
Skills
- Data verification
- Accuracy validation
- Customer service
- Client relations
- Confidential information management
- Advanced clerical knowledge
- Administrative knowledge
- Data security
- Data protection
- Critical thinking
- Call center experience
Timeline
Customer Information Representative
Doctors Community Hospital
06.2025 - Current
Data Entry Clerk
The Midtown Group
03.2021 - 04.2024
Customer Service Associate
Southwest Airlines
01.2019 - 04.2019
Customer Service Agent
G2 Secure Staff
08.2017 - 01.2019
High School Diploma -
Parkdale High School
Similar Profiles
Shayla MortonShayla Morton
Emergency Room Technician at Doctors Community HospitalEmergency Room Technician at Doctors Community Hospital
Daisy IturbeDaisy Iturbe
Registered Nurse, ICU at Doctors Community HospitalRegistered Nurse, ICU at Doctors Community Hospital
Marsha BarrettMarsha Barrett
Licensed practical nurse at Doctors community HospitalLicensed practical nurse at Doctors community Hospital
Fernando GuzmanFernando Guzman
Custom Cabinet Maker at Washington WoodworkingCustom Cabinet Maker at Washington Woodworking
Migdalia A CarretoMigdalia A Carreto
Bartender at Treehouse RooftopBartender at Treehouse Rooftop