Shanice Holland

Adhered to strict HIPAA guidelines to protect against patient privacy.

• Coordinated patient scheduling, check- in, check- out and payments for billing.

• Managed multi-line phone system and pleasantly greeted patients.

• Helped patients complete necessary medical forms and documentation.

• Checked patients’ insurance, demographic, and health history to keep information current.

• Transcribed phone messages and relayed to appropriate personnel.

• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

• Completed patient referrals to other medical specialties.

• Used computerized data management systems to organize immense datasets and coordinate case details for large patient bases.

• Organized paperwork such as charts and reports for office and patient needs.

Adhered to strict HIPAA guidelines to protect against patient privacy.

• Coordinated patient scheduling, check- in, check- out and payments for billing.

• Managed multi-line phone system and pleasantly greeted patients.

• Helped patients complete necessary medical forms and documentation.

• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases (EHR Systems, Nextgen DX, Centricity, Athena, MedConnect).

• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

• Checked patient insurance, demographic, and health history to keep information current,

• Completed patient referrals to other medical specialists.

• Supported office staff and operational requirements with administrative task.

• Transcribed phone messages and relayed to appropriate personnel.

Achieved high satisfaction rating through proactive one call resolution of customer issues,

• Adhered to strict HIPAA guidelines to protect against patient privacy

• Educated patients on company systems, form completion, and access to services.

• Met patient call guidelines for service levels, handle time, and productivity.

• Entered patient information in Nextgen database system.

• Adhered to company policies and scripts to consistently achieve call time and quality standards.

• Coordinated patient scheduling, check- in, check- out and payments for billing.

• Managed multi-line phone system and pleasantly greeted patients.

• Helped patients complete necessary medical forms and documentation.

• Checked patients’ insurance, demographic, and health history to keep information current.

• Organized paperwork such as charts and reports for office and patient needs.

• Managed calendar and scheduled appointment for provider based on patient loads and clinician availability.

• Transcribed phone messages and relayed to appropriate personnel.

• Adhered to strict HIPAA guidelines to protect against patient privacy.