Shanika Lee
Baltimore
Summary
Dynamic and results-driven Lead Bartender with a proven track record at Roots Bar and Grill, excelling in suggestive selling and superior customer service. Expert in inventory management and staff training, consistently enhancing customer satisfaction and exceeding sales targets through exceptional beverage crafting and effective team leadership.
Overview
28
28
years of professional experience
Work History
Lead Bartender
Roots Bar and Grill
01.2022 - Current
- Maintained detailed inventories and notified management regarding ordering needs for liquor and bar supplies.
- Resolved customer complaints promptly to preserve positive client relationships.
- Trained new bartenders on company policies and drink recipes to ensure consistent service quality.
- Upsold daily specials and beverage promotions, exceeding sales targets.
Manager
McDonald's Restaurant
05.2008 - 06.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Lead Bartender
Club Paradise
08.2013 - 05.2024
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Crew Trainer
McDonald's Restaurant
05.1997 - 05.2003
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
General Studies
Northwestern High School
Baltimore, MD06.1997
Skills
- Suggestive selling and superior customer service
- Staff management and employee coaching
- Inventory management
Timeline
Lead Bartender
Roots Bar and Grill
01.2022 - Current
Lead Bartender
Club Paradise
08.2013 - 05.2024
Manager
McDonald's Restaurant
05.2008 - 06.2013
Crew Trainer
McDonald's Restaurant
05.1997 - 05.2003
General Studies
Northwestern High School
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