Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanikki Keys

Glen Burnie

Summary

Results-driven professional with a strong background in loan processing, financial analysis, and medical billing. Recognized for analytical thinking and commitment to compliance, ready to leverage skills to improve operational efficiency and client outcomes.

Overview

6
6
years of professional experience

Work History

Loan Specialist

Discover products
Remote
08.2022 - 04.2024
  • Assisted customers in understanding loan products and application processes.
  • Evaluated loan applications to determine eligibility and compliance with policies.
  • Reviewed financial documents for accuracy and completeness before processing loans.
  • Communicated with clients to gather necessary information for loan approval.
  • Verified all documents provided by applicants for accuracy and completeness.
  • Reviewed loan applications and credit information to determine potential customers' eligibility for loans.
  • Participated in regular training sessions on new products, services, policies, procedures.
  • Coordinated with other departments within the organization regarding loan applications, approvals, and rejections.
  • Analyzed financial statements of clients to assess their ability to repay loans.

Teller

Wells Fargo
Severn
07.2021 - 11.2022
  • Processed customer transactions accurately and efficiently using advanced banking software.
  • Provided exceptional customer service while addressing inquiries and resolving issues.
  • Maintained cash drawer accuracy through regular reconciliation and audits.
  • Assisted customers with account inquiries, withdrawals, and deposits promptly.
  • Promoted bank products and services to enhance customer engagement and satisfaction.
  • Collaborated with team members to ensure smooth daily operations and workflow.
  • Educated customers on banking policies, procedures, and digital tools available.
  • Ensured compliance with regulatory guidelines during all transactions and interactions.
  • Balanced cash drawers on a daily basis.

Cash Poster Speclist

Greater Baltimore Medical Center, GBMC
Townson
08.2018 - 06.2020
  • Receives, processes, and accurately posts payments received from patients, insurance companies, or other third parties, which may involve handling checks, electronic funds transfers (EFTs), or credit cards.
  • Makes adjustments to patients' accounts, including applying contractual adjustments, verifying write-offs, and processing refunds.
  • Reconciles posted payments with various documentation, such as remittances, Explanation of Benefits (EOBs), and Electronic Remittance Advice (ERAs), ensuring accuracy, and resolving any discrepancies.
  • Investigates and resolves payment posting issues, including unidentified payments, missing payments, or payment rejections, potentially involving communication with payers, clients, and management.
  • Ensures compliance with healthcare regulations, billing guidelines, and payer requirements related to payment posting processes, including HIPAA, and CMS regulations.
  • Communicates effectively with patients, insurance companies, and other departments to resolve payment inquiries and address billing issues.

Education

Old Mill High School
Millersville, MD

Skills

  • Loan evaluation
  • Document verification
  • Financial analysis
  • Compliance assessment
  • Customer relationship management
  • Analytical thinking
  • Budgeting and reporting
  • Loan processing
  • Proficient in 10-key
  • Strategic planning
  • Data entry
  • Computer programs
  • Remittance processing
  • Accounts receivable
  • Communication skills
  • Detail-oriented
  • Accuracy
  • Loan underwriting
  • Medical terminology

Timeline

Loan Specialist

Discover products
08.2022 - 04.2024

Teller

Wells Fargo
07.2021 - 11.2022

Cash Poster Speclist

Greater Baltimore Medical Center, GBMC
08.2018 - 06.2020

Old Mill High School

Similar Profiles

CREATE PROFILE
Shanikki Keys