Shanine Vega
Baltimore
Summary
A Healthcare Professional with over 18 years of diverse experience in the medical field, I actualize the vision, mission, philosophy, and values of an organization; including the ability to maintain professional standards with physicians and all levels of management. I am a dependable innovator who’s driven to succeed benefits not only the healthcare consumer, but the organization as a whole. A strong problem solver who achieves positive results, identifies, and responds to healthcare demands and administrative/ clinical challenges.
Overview
18
18
years of professional experience
Work History
Office Coordinator
Walter & Jackson
10.2024 - 05.2025
- Coordinated office operations, improving workflow efficiency and communication among departments.
- Managed scheduling and calendar organization for executives, enhancing time management across the team.
- Developed and maintained filing systems, ensuring easy access to critical documents and information.
- Approved customer orders and posted customer payments.
- Oversaw supply inventory management, reducing costs through effective vendor negotiations and ordering practices.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Manager
Podiatry Care Specialists
05.2021 - 10.2024
- Supervised day-to-day operations of urgent care centers, ensuring patients receive excellent customer service and prompt, high quality medical care.
- Oversaw patient flow and assists medical and office staff as needed to support physicians providing quality medical care to patients and occupational medicine clients.
- Responsible for collecting, tracking, and maintenance of personnel documents in a confidential manner.
- Administrative task associated with the role will be assigned and /or completed timely and with high degree of accuracy.
- Ensured proper training and job performance for all staff.
- Payroll with ADP
- Coordinated with Management team to complete employee hiring, counseling, disciplinary action, performance evaluations, and dismissal.
- Development of revisions to the existing policies and procedures. Updated policy and procedure manual as needed.
- Assured HIPAA and OSHA compliance, maintained all HIPAA and OSHA manuals, provided on-going training, and enforced HIPAA and OSHA requirements.
- Assist with Practice Marketing
- Maintained appearance of the lobby, reception area, clinic, exam rooms, building exteriors and grounds.
- Scheduled and conducted general staff meetings, as necessary
Practice Manager
Neurology & Stroke Associates
03.2020 - 05.2021
- Streamlined patient scheduling processes to enhance clinic efficiency and reduce wait times.
- Implemented electronic health record systems to improve data accuracy and streamline documentation procedures.
- Coordinated interdisciplinary team meetings to ensure alignment on patient care strategies and treatment plans.
- Developed training programs for staff to enhance clinical skills and improve patient interaction quality.
- Analyzed operational workflows, identifying areas for improvement that increased overall practice performance.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Payroll with ADP.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
Office Manager
Bouquet Mulligan DeMaio Eye Professionals
09.2018 - 03.2020
- Train employees and assists with questions or problems. Supervises all staff including, but not limited to creating employee schedules, time and attendance and disciplinary action if needed.
- Investigate and resolve patient and staff complaints, referring issues to others as needed.
- Ensuring all office policy and procedures are adhered to and all staff competent in utilization of Compulink EHR.
- Ensure adequate stock of regular supplies and place orders for needed inventory.
- Provide assistance according to practice plan policy and procedures, as well as any directives from the Physician.
- Oversee three front desk, two back desk, two technicians, six opticians, and multiple providers to ensure quality medical and exceptional customer service objectives are being met.
- Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting.
- Administrative Assistant to Physicians
- Ensure maintenance and cleanliness of facility through use of clinic staff and other support staff.
- Ensure staff compliance with company policies and procedures and state and federal rules and regulations.
- Review daily patient collections and process bank deposits/ petty cash.
- Billing ICD-10/ Collections/ Payments Plans
- Surgery Scheduling
Office Manager
Dr. Justin L. Cappiello
03.2016 - 09.2018
- My position as Office Supervisor/ Ophthalmic Technician has provided me extensive knowledge in Ophthalmology. I manage daily operations; communicate between staff and leadership regarding policy and procedure implementation, excellent teamwork.
- Skillfully developed departmental goals, objectives, and standards of performance.
- Core Professional Strengths:
- Team Building
- Policies and Procedures
- Problem Solving
- Employee Motivation
- Employee Training
- Medical Knowledge & Terminology
- AR/ Billing and Coding ICD-9, ICD-10, Collections, Payment Plans
- NaviNet
- Responsible for preparing monthly AR, financial reports, ordering office supplies, researching CPT, ICD 9 &ICD 10 coding discrepancies for compliance and reimbursement accuracy, verify patients benefits and eligibility, scheduling appointments, surgery quotes, check-in/check-out implementation of collecting any out of pocket cost from patient at the time of service, providing payment plans, meticulously identifying and rectifying inconsistencies, deficiencies and discrepancies in medical documentation, credentialing, ensuring Physician medical license, DEA license, certificates and malpractice insurance are up to date.
Ophthalmic Technician Supervisor
Eye Physicians of Lancaster
11.2010 - 03.2016
- Determined patient insurance eligibility and benefits prior to services, billing, coding.
- Answering phones and scheduling appointments according to patient's needs.
- Responsible for knowledge of insurance companies' guidelines to ensure appropriate documentation to enable correct coding compliance for cleans claim processing.
- Clinical intake processing, EMR documentation, applanation, Tono-pen, OCT
- Fundus Photo's, Keratometry, visual fields, PHP VF, HRT, contact lens fitting, refractions, IOL master, immersion measurements, sterilizing instruments.
- Assisting with In Office Procedures/Lasers
- Ordering medical supplies/ responsible for medical equipment maintenance
- Maintained staffing schedules
Lead Ophthalmic Technician
FAMILY EYE GROUP
08.2007 - 11.2010
- Ophthalmic Technician, Clinical intake processing, EMR documentation, applanation
- Tono-pen, OCT, Fundus Photo's, Keratometry, visual fields, PHP VF, HRT, PAM, contact lens fitting, refractions, IOL master, immersion measurements, sterilizing instruments.
Education
FAMILY EYE GROUP
06.2007
Medical Assistant - undefined
LANCASTER COUNTY CAREER & TECH CENTER
01.2007
General Studies - undefined
J.P. MCCASKEY HIGH SCHOOL
LANCASTER, PA01.2003
Skills
- Marketing(10yrs)
- Project Management(5yrs)
- Budget Planning(10yrs)
- Communication(16yrs)
- Problem-solving(16yrs)
- Administrative Assistant (5yrs)
- Practice/Office Management (7yrs)
- Healthcare Management (5yrs)
- EHR Software (16yrs) (Medent, Nextech, Epic, IO Practice, Compulink, ModMed)
- Payroll (ADP, Payday) (7yrs)
- Medical Billing (10yrs)
- AP/AR (10yrs)
Timeline
Office Coordinator
Walter & Jackson
10.2024 - 05.2025
Office Manager
Podiatry Care Specialists
05.2021 - 10.2024
Practice Manager
Neurology & Stroke Associates
03.2020 - 05.2021
Office Manager
Bouquet Mulligan DeMaio Eye Professionals
09.2018 - 03.2020
Office Manager
Dr. Justin L. Cappiello
03.2016 - 09.2018
Ophthalmic Technician Supervisor
Eye Physicians of Lancaster
11.2010 - 03.2016
Lead Ophthalmic Technician
FAMILY EYE GROUP
08.2007 - 11.2010
Medical Assistant - undefined
LANCASTER COUNTY CAREER & TECH CENTER
General Studies - undefined
J.P. MCCASKEY HIGH SCHOOL
FAMILY EYE GROUP