Shaniqwa Jackson
Hanover
Summary
Diligent professional in financial services industry with methodical approach to managing tasks and leading teams. Combines practical problem-solving skills with strong focus on operational efficiency, ensuring high-quality results in every project.
Overview
9
9
years of professional experience
Work History
Branch Operations Lead
JPMorgan Chase Bank
Bowie
02.2022 - Current
- Work with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience, and a dynamic and engaging culture.
- Managed workflow schedules to optimize resource allocation and team performance, and trained team members on policies, procedures and best practices
- Implement effective strategies for delegating tasks among team members according to individual strengths, resulting in higher productivity levels.
- Streamlined processes to improve efficiency in transaction handling and customer service.
- Coordinated cross-departmental communication to resolve issues effectively and enhance operational support.
- Overseeing quality control measures to maintain high standards in service delivery.
- Make customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week.
- Analyzed operational data to identify trends and recommend process enhancements to branch manager for compliance
- Created effective business plans to focus strategic decisions on long-term objectives alongside with the branch manager
Associate Banker
JPMorgan Chase Bank
Bowie
11.2019 - 02.2022
- Delivered customer service and support for banking products and services, facilitating deposits, withdrawals, transfers, loans, and account maintenance.
- Educated customers on utilizing self-service options, including Chase mobile app, Chase.com website, and Chase ATMs to meet their banking needs.
- Supported branch in achieving individual and team goals while acting in customers' best interest.
- Contributed to development of strategies that improved customer satisfaction ratings among existing clientele.
Bank Teller
Wells Fargo Bank
Columbia
07.2017 - 11.2019
- Processed customer transactions, including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing drawers, handling night deposits, and resolving discrepancies to ensure accurate financial operations.
- Process 25+ customer transactions per hour with extreme caution to detail.
- Navigated multiple computer systems and applications, efficiently locating information to support customer inquiries.
Education
Psychiatry Candidate -
Southern New Hampshire University
05-2027
High School Diploma -
Baltimore Polytechnic Institute
06-2010
Skills
- Branch Operations
- Teller Operations
- Digital Banking Solutions
- Branch Performance Metrics
- Client Relationship Management
- Operational Leadership
- Process Improvement
- Workflow Optimization
- Interdepartmental Coordination
- Data analyst
- MS Office
- Multitasking
- Problem-solving
- Attention to detail
- Organizational skills
- Excellent communication
- Client Engagement
- Stakeholder Communication
- Teamwork and Collaboration
- Adaptability and flexibility
- Client support
- Banking
Timeline
Branch Operations Lead
JPMorgan Chase Bank
02.2022 - Current
Associate Banker
JPMorgan Chase Bank
11.2019 - 02.2022
Bank Teller
Wells Fargo Bank
07.2017 - 11.2019
Psychiatry Candidate -
Southern New Hampshire University
High School Diploma -
Baltimore Polytechnic Institute