Shanise Yokley
Silver Spring,MD
Summary
Dedicated Audiovisual Specialist with a strong work ethic and exceptional troubleshooting skills. Expertise in collaborating with clients to assess needs and deliver customized AV solutions that ensure seamless execution of live events.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Audiovisual Specialist
Covington & Burling
Washington, DC
11.2006 - Current
- Managed setup and operation of complex AV equipment, ensuring seamless execution.
- Collaborated with clients to assess needs, providing tailored technical support.
- Trained collaborating teams on AV systems and best practices for effective use. i.e. proper use of audio and visual equipment.
- Developed standard operating procedures to enhance operational efficiency in AV services.
- Developed a strong understanding of client needs, translating them into tailored audiovisual solutions.
- Collaborated with event planners to design custom AV solutions tailored to specific events.
- Enhanced event presentations by skillfully operating audio and visual equipment during live events.
- Provided exceptional customer service by responding promptly to inquiries regarding AV services and offering personalized solutions based on individual needs.
- Diagnosed and resolved problems with AV equipment.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Performed service and system maintenance as directed.
- Set up projectors, laptops and microphones for live presentations.
- Provided troubleshooting support for clients experiencing technical difficulties with their AV systems.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues proactively.
Audiovisual Specialist
Morgan, Lewis & Bockius
Washington, DC
11.1999 - 11.2006
- Designed and implemented audio-visual solutions for meetings and events.
- Trained junior staff on AV systems and best practices for effective use.
- Developed standard operating procedures to enhance operational efficiency in AV services.
- Evaluated new technologies, recommending upgrades to improve service delivery and client satisfaction.
Education
Bachelor of Arts - Liberal Arts W/ Computer Programming
Pennsylvania State University
University Park, PASkills
- Video editing
- Video conference endpoint management
- Video conferencing
- Digital signage
- Camera operation
- Excellent work ethic
- Strong verbal and written communication
- Cisco codecs
Certification
Crestron Core Track
DM Certified Designer - 4k
Crestron RL 101
Crestron Programming 101
ITIL
Tandberg
Timeline
Audiovisual Specialist
Covington & Burling
11.2006 - Current
Audiovisual Specialist
Morgan, Lewis & Bockius
11.1999 - 11.2006
Bachelor of Arts - Liberal Arts W/ Computer Programming
Pennsylvania State University