Shannon Barnes
Baltimore
Summary
Dedicated and experienced professional with over 12 years of combined experience in security operations, dispatch coordination, and administrative support in healthcare, residential, and corporate environments. Recognized for excellent communication, customer service, and leadership skills. Proven ability to manage teams, coordinate daily operations, and ensure safety and compliance with organizational policies. Dependable team player who thrives under pressure and adapts quickly to new challenges.
Professional with strong background in office services, proficient in managing administrative tasks, maintaining records, and operating office equipment. Known for enhancing team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in customer service, data entry, and document handling, with focus on efficiency and accuracy. Recognized for excellent communication skills, organizational abilities, and proactive approach to problem-solving.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Office Service Clerk
Goodwill/Maryland Dept. of Health
Baltimore, MD
04.2025 - Current
- Processed incoming and outgoing mail, ensuring timely distribution to appropriate departments.
- Coordinated scheduling of meeting rooms, optimizing usage and reducing conflicts among staff.
- Assisted in onboarding new employees with orientation materials and workspace setup support.
- Maintained accurate records of office transactions, contributing to data integrity and compliance.
- Distributed incoming mail from shipments, couriers and postal delivery to [Number] departments within organization.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Contributed to team effort by accomplishing related tasks as assigned, supporting colleagues during peak workload periods.
Administrative Coordinator
HireGenics Consulting
Baltimore, MD
02.2024 - Current
- Manages filing systems, vendor communication, and office supply inventory.
- Coordinates company events and assists with data gathering, presentations, and reports.
Security Dispatcher
Mercy Hospital
Baltimore, MD
10.2022 - 01.2024
- Dispatched officers, logged emergency calls, and monitored hospital safety rounds.
- Typed detailed reports and collaborated with staff to respond to incidents.
Front Desk Clerk
Springwell Senior Living
Baltimore, MD
10.2022 - 01.2024
- Greeted visitors, managed rent payments, and maintained resident records.
- Provided administrative support for the front office and resolved resident inquiries.
Courier / DOT Driver
FedEx Express
Baltimore County, MD
07.2019 - 02.2022
- Delivered packages and performed inter-facility transportation using scanning devices.
Command Dispatcher / Security Officer
MedStar Franklin Square Medical Center
Baltimore, MD
03.2015 - 06.2019
- Supervised 6–10 officers per shift; created schedules and conducted trainings.
- Monitored CCTV, dispatched officers, and completed investigative reports.
Security Officer
Broadway Services
Baltimore, MD
09.2012 - 02.2015
- Patrolled hospital grounds, signed in visitors, and performed incident follow-ups.
- Completed OC spray, baton, and de-escalation training.
Mail Clerk
U.S. Census Bureau
Essex, MD
02.2010 - 06.2011
- Managed mailroom operations, ensuring timely sorting, logging, and distribution.
Security Officer
Allied Barton Security
Baltimore, MD
02.2007 - 01.2010
- Monitored building access and CCTV for dormitory facility; responded to emergencies.
IEP Aide
Maxim Healthcare
Baltimore, MD
09.2002 - 06.2003
- Assisted students with disabilities in academic, social, and daily living tasks.
Education
Career Certificate - Professional Skills Development
Smart Horizons
07-2025
Skills
- Security Dispatch & Surveillance (CCTV)
- Customer Service & Conflict De-escalation
- Clerical Support & Multi-line Phone Systems
- Report Writing & Data Entry
- Two-Way Radio Communication
- Team Leadership & Scheduling
- Emergency Response Coordination
- Microsoft Office Suite & Security Software
- Telephone inquiries
Certification
- Basic Life Support (BLS) / CPR – Valid through 2025
- Security Police Officer (SPO) Certification
- OC Spray Certification
- Baton Certification
- IAHSS (International Association for Healthcare Security & Safety) Certification
- Smart Horizons Training Program – February 2024 to May 2025
Timeline
Office Service Clerk
Goodwill/Maryland Dept. of Health
04.2025 - Current
Administrative Coordinator
HireGenics Consulting
02.2024 - Current
Security Dispatcher
Mercy Hospital
10.2022 - 01.2024
Front Desk Clerk
Springwell Senior Living
10.2022 - 01.2024
Courier / DOT Driver
FedEx Express
07.2019 - 02.2022
Command Dispatcher / Security Officer
MedStar Franklin Square Medical Center
03.2015 - 06.2019
Security Officer
Broadway Services
09.2012 - 02.2015
Mail Clerk
U.S. Census Bureau
02.2010 - 06.2011
Security Officer
Allied Barton Security
02.2007 - 01.2010
IEP Aide
Maxim Healthcare
09.2002 - 06.2003
Career Certificate - Professional Skills Development
Smart Horizons