Shannon Battle
Operations Director
Dundalk
Summary
Experienced healthcare administrator and operations leader with a proven track record of effectively managing clinical and operational workflows in diverse healthcare settings. Skilled in quality assurance, staff training, and optimizing healthcare IT systems, particularly Epic, to enhance patient outcomes and organizational efficiency. Recognized for ability to lead cross-functional teams, implement strategic initiatives, and foster a culture of continuous improvement. Passionate about leveraging healthcare technology, AI-driven automation, and data analytics to enhance efficiency and improve care coordination. Seeking a managerial role to apply leadership skills, operational expertise, and healthcare IT knowledge to drive organizational objectives. Knowledgeable Practice Manager with [Number] years of experience working for well-known [Type] providers. Well-versed in referral management and handling electronic health records. Established supervisor for renowned medical programs, catering to [Number] patients annually. Successfully handled payroll administration and patient relations for a [Number]-physician practice as an experienced Practice Manager. Developed positive rapport with patients and managed marketing activities to promote business development and community profile. Forged partnerships with hospitals and specialty practices to extend the reach of patient care.
Overview
12
12
years of professional experience
3
3
Certifications
1
1
Language
Work History
Practice Manager
BWMC
01.2021 - Current
- Led daily operations for a multi-disciplinary pulmonary and critical care practice, overseeing patient scheduling, insurance verification, referral coordination, and clinical services
- Managed scheduling for pulmonary disease management, sleep medicine, pulmonary interventions, and surgical procedures, ensuring efficient patient flow and provider availability
- Oversaw pre-authorization and insurance verification processes for pulmonary diagnostics, sleep studies, and surgical procedures, ensuring compliance with payer policies
- Supervised pulmonary function testing (PFT) lab operations, ensuring accurate testing, compliance with standards, and effective coordination with physicians
- Managed scheduling and logistics for pulmonary interventions and surgeries, collaborating with surgeons, hospitals, and insurance providers to optimize patient care
- Led referral coordination efforts, ensuring timely processing and communication with referring providers to enhance patient access to specialized care
- Implemented operational efficiencies to streamline administrative and clinical workflows, reducing patient wait times and improving staff productivity
- Ensured adherence to HIPAA, CMS, and insurance payer regulations, maintaining accurate patient records and documentation for all practice services
- Provided leadership and training to front-office, clinical, and scheduling teams, fostering a culture of continuous improvement and patient-centered care
- Monitored and analyzed key performance indicators (KPIs), such as appointment utilization, revenue cycle efficiency, and patient satisfaction, to drive operational improvements
- Improved patient scheduling efficiency by 40%, optimizing provider schedules and reducing wait times
- Increased insurance verification turnaround time by 20%, leading to faster patient access to care
- Implemented a new referral intake process, boosting referral conversion rates by 30%
- Enhanced surgical scheduling workflows, reducing case cancellations by 20% through better coordination
Operations Manager
First Call Medical
01.2021 - Current
- Led daily operations of a high-volume urgent care facility, overseeing patient registration, insurance verification, clinical teams, and laboratory testing teams
- Ensured efficient patient check-in, registration, and documentation processes to enhance workflow efficiency and patient experience
- Managed real-time insurance verification and pre-authorization processes, ensuring compliance with payer requirements to reduce claim denials
- Supervised clinical and laboratory staff, ensuring seamless coordination of medical services, accurate lab testing, and adherence to quality care standards
- Ensured adherence to HIPAA, OSHA, CLIA, and other healthcare regulations, maintaining high standards of patient safety and operational compliance
- Implemented operational enhancements to streamline patient flow, reduce wait times, and improve overall service delivery
- Provided leadership and training for administrative, clinical, and laboratory teams to maintain a high standard of patient care and operational excellence
- Analyzed key performance indicators (KPIs), such as patient wait times, insurance verification efficiency, and clinical throughput, to drive continuous improvements
- Successfully opened the first Urgent Care at BWI Airport, managing all operational setup, staffing, and regulatory approvals to launch services in a high-traffic location
- Reduced patient registration and insurance verification processing time by 30%, enhancing front-end efficiency
- Improved laboratory testing turnaround times by 20%, ensuring faster diagnostics and patient treatment
- Implemented a new workflow system that increased patient throughput by 30% while maintaining high-quality care standards
Intake Director
MedBridge Healthcare
01.2020 - Current
- Managed and optimized patient scheduling workflows to ensure timely and efficient sleep study appointments, balancing patient needs with operational capacity
- Oversaw insurance eligibility verification and pre-authorization processes, ensuring compliance with payer requirements to facilitate reimbursement and reduce denials
- Supervised the referral intake process, ensuring timely follow-up with referring providers and accurate documentation to streamline patient onboarding
- Implemented standardized workflows and automation tools to enhance efficiency in patient intake, reducing wait times and improving overall patient experience
- Led and trained intake coordinators, fostering a high-performing team environment focused on accuracy, compliance, and patient-centered service
- Ensured adherence to HIPAA regulations and payer policies, maintaining accurate patient records and insurance documentation
- Served as a liaison between sleep study technicians, physicians, insurance companies, and referring providers to enhance care coordination
- Monitored key performance indicators (KPIs), such as scheduling efficiency, insurance approval rates, and patient throughput, to drive continuous improvement
- Reduced insurance verification turnaround time by 30%, improving patient access to sleep studies
- Implemented a new scheduling system that increased appointment efficiency by 20%, reducing patient cancellations
- Streamlined referral intake, leading to a 30% increase in completed sleep studies
Practice Operations Manager
BioSerenity/SleepMed Inc
01.2013 - 01.2021
- Managed scheduling workflows to optimize patient appointment availability, reduce cancellations, and improve operational efficiency
- Oversaw the insurance verification and pre-authorization process, ensuring compliance with payer policies and minimizing claim denials
- Supervised the referral coordination team, ensuring timely processing and communication with referring providers to enhance patient flow
- Directed administrative and operational support teams, ensuring smooth front-office and back-office functions to enhance patient experience
- Collaborated with sleep technologists, respiratory therapists, and physicians to align clinical and operational workflows, ensuring high-quality patient care
- Implemented workflow enhancements and technology solutions to improve efficiency in patient intake, scheduling, and insurance verification
- Ensured adherence to HIPAA, CMS, and insurance payer requirements, maintaining accurate patient records and documentation
- Provided ongoing training and performance management for intake, scheduling, referral, and clinical support staff to maintain a high standard of service
- Acted as a liaison between departments to enhance coordination and streamline operations, reducing bottlenecks in patient care processes
- Monitored key performance indicators (KPIs), such as patient throughput, scheduling efficiency, and revenue cycle metrics, to identify improvement areas
- Increased patient scheduling efficiency by 30%, reducing no-shows and optimizing study room utilization
- Improved insurance verification turnaround time by 20%, leading to faster patient access to sleep studies
- Successfully implemented a new referral intake system, increasing referral conversion rates by 20%
- Led a process improvement initiative that reduced administrative workload by 30%, enhancing team productivity
Education
Cardiovascular Technician -
Harrison Career Institute
Baltimore, MDHigh School Diploma - undefined
Carver Vocational Technical High School
Baltimore, MDSkills
- Operational Leadership
- Healthcare IT
- Epic Systems
- AI
- Data-Driven Decision Making
- Quality Assurance
- Compliance
- Project Management
- Staff Training
- Development
- Stakeholder Collaboration
Employee performance
Client consulting
Supplies ordering
Staff management
Strategic planning
Payroll administration
Strategic business planning
Workflow management
Bookkeeping
Resource utilization
Marketing
Staff development
Continuous improvement
Records management
Workflow planning
Policy implementation
Schedule management
Policy and procedure development
Electronic health records
Resource management
Budgeting expertise
Resource allocation
Policy development
Practice management
Budget oversight
Regulatory compliance
New hire training
Performance metrics
Medical personnel recruitment
Strategic consulting
Referral management
HIPAA and OSHA regulations
Managing medical practices
Workflow efficiency
Hiring medical personnel
Managing files and records
Employee operations
Clinical improvement initiatives
Insurance referral facilitation
Teamwork
Patient education
Teamwork and collaboration
Patient education and counseling
Customer service
Patient safety
Problem-solving
Time management
Patient care assessment
Problem-solving abilities
Multitasking
Operations management
Operational efficiency
Multitasking Abilities
Health education
Excellent communication
Decision-making
Self motivation
Time management abilities
Adaptability and flexibility
Verbal and written communication
Critical thinking
Effective communication
Team collaboration
Active listening
Patient relations
Organizational skills
Professional networking
Training and mentoring
Clinical research
Employee supervision
Team building
Attention to detail
Problem-solving aptitude
Employee performance evaluations
Public speaking
Adaptability
Analytical thinking
Relationship building
Staff supervision
Quality assurance
Quality control
Project management
Basic life support for health care providers (BLS)
Crisis management
Analytical skills
Health information systems
Financial analysis
Performance monitoring
Risk management
Data analysis
Task prioritization
Interpersonal skills
Professionalism
Business planning
Certification
Licensed Polysomnographic Technologist
Accomplishments
- Enhanced operational efficiency by 20%.
- Led teams of 50+ professionals.
- Implemented AI-driven automation, reducing manual documentation errors by 30%.
- Improved patient satisfaction scores by 15%.
Timeline
Practice Manager
BWMC
01.2021 - Current
Operations Manager
First Call Medical
01.2021 - Current
Intake Director
MedBridge Healthcare
01.2020 - Current
Practice Operations Manager
BioSerenity/SleepMed Inc
01.2013 - 01.2021
High School Diploma - undefined
Carver Vocational Technical High School
Cardiovascular Technician -
Harrison Career Institute
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