Shannon Boulais
Prince Frederick
Summary
Focused Administration manager with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
11
11
years of professional experience
Work History
ADMINISTRATION MANAGER
PETPAY, INC
03.2021 - 10.2022
- Maintained excellent communication with customers throughout the entire sales process
- Utilized databases to organize customer information
- Proficient in Microsoft Office (Word, Excel, Outlook, SharePoint)
- Managed and solved problem and/or issues and created ways for the departments to work more efficiently
- Organized and scheduled zoom meetings between customers and clients
- Answered and managed all customer inquiries
- Cooperated and worked with other departments within the company regularly as well as higher level leadership
- Was solely responsible for multiple phone lines and getting potential and current customers to the right place
- Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team
- Supervised a team of administrative professionals, provided guidance, support, and constructive feedback to ensure high-quality service delivery
- Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
- Facilitated the hiring process by working closely with HR in candidate screening, interviewing, and onboarding new administrative staff members.
- Promoted a positive culture within the workplace by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Delivered performance reviews, recommending additional training or advancements.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Verified customer information for orderly, up-to-date online systems.
- Organized and updated databases, records and other information resources.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
PATIENT CARE COORDINATOR
TIDEWATER DENTAL
08.2019 - 02.2021
- Create patient financial treatment plans that work with patients and their insurance company
- Scheduling patients (new and existing) for dental treatment; following up with patients
- Continually work with CareCredit Financial to assistance loans
- Proficient in Microsoft Office (Word, Excel, Outlook, SharePoint)
- Adept in Dentrix Software
- Patient record keeping, chart creation and updating
- Recorded and kept daily temperature logs and cleaning logs per COVID CDC regulations and guidelines
- Managed daily outgoing and incoming mail for Prince Frederick branch
- Worked with over 45 dental insurance companies to ensure accurate coverage and insurance pre-determinations
- Deposited daily revenue of up to $20,000
- Record management for biohazard and autoclave spore tests.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
DENTAL ASSISTANT
Dr Wood's Dental
08.2011 - 09.2019
- Lead dental assistant; performing record keeping, scheduling appointments, prepared patients for treatments, assist the dentist during normal and specialized procedures, routine cleaning, and focused on patient care
- Maintaining the stock of dental office supplies and materials
- Patient treatment planning & preliminary oral health exams
- Exposing/processing radiographs
- Amalgam/composite & temporary restorations
- Model Casting, bleaching tray, night guard & temporary crown fabrications
- Local anesthesia
- Oversaw the cleanliness and upkeep of the sterilization room
- Managed the dentist’s instruments & instrument sterilization
- Ensured weekly, monthly, and quarterly sterilization tests were within compliance
- Record management for biohazard and autoclave spore tests
- Effective interpersonal and intrapersonal communicator with patients, subordinates, and management
- Extractions
- Implants crowns
- Assisted with teeth cleaning & fluoride & sealant application.
business owner
lularoe sales consultant
11.2016 - 02.2019
- Self-motivated independent consultant for LuLaRoe clothing
- Expanded my administrative skills while focusing on the customers’ needs
- Highly effective in establishing and maintaining relationships with potential and existing clients
- Emphasized product features based on analysis of customers’ needs
- Answered customers’ questions regarding products, prices, and availability
- Business-focused event planning for small and large groups
- Managed inventory levels and shipment tracking
- Focused on marketing and advertising via social media
- Received and processed all monetary transactions
- Ordered and processed all incoming and outgoing shipments.
- Conducted thorough market research to identify emerging trends and adapt the business strategy accordingly, staying ahead of the competition.
- Diversified product offerings to cater to changing market demands, successfully attracting new customers while retaining existing clientele.
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Developed comprehensive business plans outlining short-and long-term objectives, guiding decision-making processes for sustained success.
Store manager
perfect skin boutique
06.2016 - 11.2016
- Oversaw daily operations necessary to make the salon profitable, safe, and efficient
- Responsible for hiring employees, establishing work schedules, and ordering and keeping inventory of salon supplies and retail products
- Advertised and created customer incentive specials
- Maintained safety requirements and industry compliance and ensured employees were properly certified and trained on the salon's tanning bed equipment
- Consistently reach monthly membership and sales goals set by ownership
- Continually look at new clients return rate
- Performed inventory auditing
- Conducted staffing assessment and evaluations
- Manage maintenance issues
- Conducted and maintained inventory
- Ensure all pieces of equipment and rooms are meticulously cleaned and maintained
- Maintained an organized retail area that was always fully stocked with merchandise.
Education
Oral Radiography - Oral Radiogaphy
College of Southern Maryland
La Plata, MD08.2012
Chairside Dental Assisting -
College of Southern Maryland
La Plata, MD08.2011
Diploma - General Studies
Paint Branch High School
Burtonsville, MD06.2002
Skills
- Systems Monitoring
- Process Improvements
- Employee Management
- Documentation and Reporting
- Customer Service
- Staff Training and Development
- Performance Evaluations
- Hiring and Training
Certifications And Licensure
- CPR, 01/01/19
- OSHA, 01/01/20
- HIPPA, 01/01/18
- Radiology, 09/01/12
Timeline
ADMINISTRATION MANAGER
PETPAY, INC
03.2021 - 10.2022
PATIENT CARE COORDINATOR
TIDEWATER DENTAL
08.2019 - 02.2021
business owner
lularoe sales consultant
11.2016 - 02.2019
Store manager
perfect skin boutique
06.2016 - 11.2016
DENTAL ASSISTANT
Dr Wood's Dental
08.2011 - 09.2019
Oral Radiography - Oral Radiogaphy
College of Southern Maryland
Chairside Dental Assisting -
College of Southern Maryland
Diploma - General Studies
Paint Branch High School
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