Shannon Cunningham
Stevensville,MD
Summary
Seeking position as a Medical Assistant at a Dermatologist’s Office with the intention of gaining experience from clinical hours and applying for a PA program. I have 10 years’ experience working in customer service and have acquired lab work experience from my time at University of Maryland. I am ambitious; customer service oriented; an innovative problem solver; experienced communicator; organized; reliable; flexible; a quick learner; dependable; proactive in taking on challenges; have good interpersonal skills; and a positive enthusiastic attitude. I recently received my Bachelor’s Degree in Biological Sciences-Physiology and Neurobiology from the University of Maryland and am motivated to begin, learn, grow, and excel at a career in my field of study and become a valuable asset to your organization and team.
Overview
12
12
years of professional experience
Work History
Server
KNOXIES TABLE
03.2018 - Current
- Ensure friendly and effective service in order to provide a pleasant dining experience for customers
- Familiarize customers with the menu and upsell weekly specials
- Multitask and ensure effective communication between customers and the kitchen.
Server
BIG BATS CAFÉ
10.2016 - 02.2018
- Ensured friendly and effective service in order to provide a pleasant dining experience for customers
- Familiarize customers with the menu and upsold weekly specials
- Multitasked recording food and drink orders, running meals, and distributing checks.
Sales Associate
UNDER ARMOUR
07.2015 - 01.2017
- Greeted customers with enthusiasm and provided personalized interactions
- Communicated expert knowledge about Under Armour athletic wear
- Answered questions concerning purchase and return policies.
Day Camp Counselor
CAMP WRIGHT
06.2015 - 08.2015
- Planned and prepared lessons to assist leading or teaching camp activities
- Assisted in training new counselors
- Maintained enthusiasm, versatility, patience, and fluent verbal communication skills to children and other counselors within a large group setting
- Assisted within groups of 16-20 children generally ages 6-7 years old
- Maintained strong public relation skills and communication with campers and camp families
- Supervised lunch, snacks, free swim, Friday Fun activities, before/after care, and drop off as assigned.
Customer Executive Supervisor
DELIAS
08.2014 - 02.2015
- Ensured that the store and products were attractive and appealing to customers
- Initiated interactions with customers and utilized strong communication skills to answer questions, provide daily promotions, assist with coordinating outfits, and provide an overall positive experience for customer and sales for the company
- Performed cashier duties
- Personalized interactions with customers
- Knowledgeable about store and products
- Opened/closed the store by counting the cash drawer, collected all receipts, gift cards, and store discount cards, deposited money into the bank, and approved payroll hours for other employees
- Enforced store policies and answered any questions that customers or employees had regarding their policies
- Answered phone calls
- Maintained the stores appeal by updating prices and sales floor with clothes from stock.
Office Mgmt. Asst.-Federal Student
USDA/NRCS
06.2012 - 08.2012
- Organized and documented contract case files
- Assisted in processing NRCS’ cover crop applications, set up case files, and sorted data
- Accompanied supervisor on farm visits
- Photographed Spruill Farm Day for Soil Conservation as well as other farm visits
- Assisted with field surveys
- Received calls and visitors to the office
- Utilized office equipment such as computers, printers, photocopiers, and fax machines
- Provided filing, data maintenance, prepared correspondence, and other assigned tasks
- Maintained a professional and friendly attitude as front office support
- Maintained confidentiality for Pii documents and filed documents.
Education
Biological Sciences-Physiology & Neurobiology -
University of maryland
College Park, MD12.2023
Biological Sciences Degree A.S. -
Chesapeake College
Wye Mills, MD05.2019
Business Management A.S.S. -
Anne Arundel Community College
Arnold, MD12.2014
High School Diploma -
Kent Island High School
Stevensville, MD05.2013
Skills
- Equipment handling and safety protocols
- Lab techniques and data interpretation
- Jobs experience working at the USDA/NRCS
- Volunteered as Earth Team Volunteer in Annapolis, MD
- Experience working with children as a camp counselor
- Office and front desk experinece
Background Investigations
- NACI Background investigation completed with USDA/NRC Case Closed: 9/22/2011
- Background investigation completed for working with children- Camp Wright: 7/2015
References
REFERENCES PROVIDED UPON REQUEST
Timeline
Server
KNOXIES TABLE
03.2018 - Current
Server
BIG BATS CAFÉ
10.2016 - 02.2018
Sales Associate
UNDER ARMOUR
07.2015 - 01.2017
Day Camp Counselor
CAMP WRIGHT
06.2015 - 08.2015
Customer Executive Supervisor
DELIAS
08.2014 - 02.2015
Office Mgmt. Asst.-Federal Student
USDA/NRCS
06.2012 - 08.2012
Biological Sciences-Physiology & Neurobiology -
University of maryland
Biological Sciences Degree A.S. -
Chesapeake College
Business Management A.S.S. -
Anne Arundel Community College
High School Diploma -
Kent Island High School
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