Shannon Davis
Essex
Summary
Dynamic professional with expertise in crisis management and team collaboration. Proven track record in developing individualized treatment plans and maintaining safety in challenging environments. Committed to enhancing operational efficiency and team performance.
Overview
18
18
years of professional experience
Work History
Resident Advisor Lead
Department Of Juvenile Services
Parkville
01.2015 - Current
- Monitored detainee behavior and maintained safety within facility environment.
- Responded to emergencies by implementing established protocols and procedures.
- Documented incidents and maintained accurate records of daily activities.
- Observed detainee behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised detainees during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly detainees.
- Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
Store Manager
7 Eleven Store
Baltimore
07.2007 - 01.2015
- Managed daily store operations and ensured efficient workflow.
- Trained and supervised staff, fostering a positive team environment.
- Implemented inventory control measures to optimize stock levels.
- Ensured compliance with health and safety regulations throughout the store.
- Handled customer inquiries and resolved issues promptly and professionally.
- Conducted regular staff meetings to communicate updates and expectations.
- Maintained store appearance, ensuring cleanliness and organization at all times.
- Recruited, trained and supervised new employees.
Education
High School Diploma -
WEB Bubois High
Baltimore, MD06-2003
Skills
- Incident reporting
- De-escalation techniques
- Behavior observation
- Treatment planning
- Emergency response
- Compliance management
Timeline
Resident Advisor Lead
Department Of Juvenile Services
01.2015 - Current
Store Manager
7 Eleven Store
07.2007 - 01.2015
High School Diploma -
WEB Bubois High