Shannon Dodge
Stevensville
Summary
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mike's Crabhouse
The Piera Family
Riva, MD
03.2026 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations, and provided exceptional service.
- High volume
Big Bat's Cafe
Steve Garland
Stevensvlle, MD
10.2021 - 03.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new staff on menu offerings and service standards.
- Assisted in inventory management, tracking supplies, and minimizing waste.
- Maintained cleanliness and organization of dining area to meet health standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed bar inventory, tracking supplies to minimize waste and optimize stock levels.
- Served high customer volumes during special events, nights, and weekends.
- Crafted and served a diverse range of cocktails, ensuring quality and presentation standards.
Banquet Server
Fisherman's Inn
Grasonville, MD
04.2016 - 05.2021
- Set up and arranged banquet spaces according to event specifications, maintaining high-quality presentation standards.
- Coordinated with kitchen staff to ensure timely food service and adherence to dietary restrictions.
- Trained new staff in operational procedures, enhancing team efficiency and service quality.
- Troubleshot issues on-site during events, providing swift solutions to maintain seamless operations.
- Developed relationships with clients to understand their needs and customize event services accordingly.
Frix Fire Grill
Derek Frix
Chester, MD
10.2014 - 04.2016
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Monitored financial transactions to prevent discrepancies, maintaining accurate cash handling procedures.
- Collaborated with management to design seasonal drink menus that boosted customer interest and sales.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank, and stocked service bar.
Education
No Degree - General Education
Chesapeake Community College
Wye Mills, MDSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Time management
Certification
- Certified TiPs
Timeline
Mike's Crabhouse
The Piera Family
03.2026 - Current
Big Bat's Cafe
Steve Garland
10.2021 - 03.2026
Banquet Server
Fisherman's Inn
04.2016 - 05.2021
Frix Fire Grill
Derek Frix
10.2014 - 04.2016
No Degree - General Education
Chesapeake Community College