Shannon Jackson
Baltimore
Summary
Dedicated Manager Trainee and Medical Assistant with over 19 years of direct patient care and medical office management experience. Committed to ensuring highest level of patient satisfaction by complying with regulatory and practice standards. Builds trust and rapport through excellent communication skills. Flexible team player ready to contribute to success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager Trainee
Mercy Hospital
01.2025 - Current
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Oversaw employee scheduling procedures, ensuring optimal staffing levels were maintained at all times while minimizing labor costs.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Fostered a collaborative work environment by promoting open communication channels among team members.
- Evaluated departmental processes regularly, refining workflows as needed to maximize efficiency and productivity levels.
- Handled day-to-day patient questions and complaints via telephone or email.
- Interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Medical Assistant
Mercy Hospital
11.2006 - 01.2025
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administer injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for physician review.
- Maintained accurate medical records.
- Answered phone calls, scheduled appointments and maintained patient flow.
- Kept examine rooms clean, stocked and prepared for incoming patients.
- Conducted EKGs, spirometry and other diagnostic testing ordered by the physician.
- Viewed and corrected ICD-10 codes to ensure proper payment.
- Ordered and maintained supplies.
- Liaison between provider and patient.
- Provided customer service and was involved in training new team members.
- Time management with multiple tasks running at once.
- Provided assistance to medical staff during minor surgical procedures.
- Educated patients on healthcare topics.
Education
Bachelors Degree - Human Service Management
University of Pheonix
Phoenix, AZ02.2013
Medical Assistant - undefined
All-State Career
Baltimore, MD02.2006
Skills
- HIPPA Compliance
- Conflict resolution
- Medical Terminology
- Data Entry
- EPIC proficient
- Inventory Management
- Self motivated
- Team leadership
- Budgeting expertise
- Recruitment support
- Superb time management
- Payroll administration
Certification
- CPR certified
- Certified Medical Assistant
- Certified Phlebotomist
Timeline
Manager Trainee
Mercy Hospital
01.2025 - Current
Medical Assistant
Mercy Hospital
11.2006 - 01.2025
Medical Assistant - undefined
All-State Career
Bachelors Degree - Human Service Management
University of Pheonix
Similar Profiles
Kirsten L. PetersonKirsten L. Peterson
Patient Care Tech - Emergency Services at Mercy HospitalPatient Care Tech - Emergency Services at Mercy Hospital
Leila YatesLeila Yates
Patient Access Representative at Mercy HospitalPatient Access Representative at Mercy Hospital
Izabelle MatthewsIzabelle Matthews
Patient Care Technician at Mercy HospitalPatient Care Technician at Mercy Hospital
Sarah Yisarel-EatonSarah Yisarel-Eaton
Volunteer at Mercy Medical Center Baltimore MdVolunteer at Mercy Medical Center Baltimore Md
Johnalys FerrerJohnalys Ferrer
Research Assistant - CROWN Research Project at Johns Hopkins School of NursingResearch Assistant - CROWN Research Project at Johns Hopkins School of Nursing