Shannon Sayler
Frederick Health
Emmitsburg
1
Certification
14
years of professional experience
Experienced executive assistant and healthcare operations professional with expertise in calendar management, correspondence, reporting, and cross-functional coordination. Known for meticulous attention to detail, clear communication, and leadership in supporting senior teams, managing sensitive records, and keeping daily operations on track. Proven ability to streamline workflows and resolve issues quickly.
Organized and adaptable professional with extensive experience supporting executives, clinic operations, and healthcare teams. Strong in communication, leadership support, and meticulous reporting. Ready to bring reliable coordination and problem-solving to a high-performing administrative role.
Work History
Executive Assistant
4 Years 3 Months- Coordinates executive calendars, prioritize competing meetings, and ensures timely preparation for daily leadership actions.
- Drafts correspondence, memos, and briefings with precise formatting in accordance with DoD Written Correspondence and AR 25-50 regulations.
- Manages confidential records, protecting sensitive information while maintaining organized filing and retrieval systems.
- Closely works with the command team, clinic staff, providers, and nurses to ensure information contained in new regulations and/or policies are disseminated swiftly and accurately between departments and clinic services.
- 4 years of experience managing internal and external communication channels, e.g., printed publications, social media outlets, Barquist website, Barquist SharePoint, the LENS Board, BEAM, and attend the monthly Fort Detrick Community information exchanges ensuring our beneficiaries receive information about Barquist's services and answering a wide variety of questions that require vast knowledge of the overall functions of the medical treatment facility.
- Responsible for tracking and communicating any facility or system outages, and weather related events impacting clinic operations to internal and external stakeholders.
- 4 years of experience supporting the clinic facilities, logistics, medical administration, personnel support, and security and training operations. To support these functions I have access to multiple specialized systems to assist in serving as a back-up during staffing shortages and to resolve: DMLSS, LogiCole, PIEE, DMHRSi, FMIS, MHS Genesis, MHS Execution Tool, DQMC Program, and T-Metrics.
- 4 years of experience assisting with HR functions, in processing new staff and submitting multiple system access requests (SAR) for network and time keep systems, enrolling new staff in online learning management systems like JKO and RELIAS, ensuring they complete all required DA and DHA trainings, and answering a multitude of questions about personnel actions and guidance. Assist with time keeping in DMHRSi for 90+ staff.
- 3 years and 6 months experience assisting with MSA scheduling functions in MHS Genesis, covering call center, managing/modifying appointment slots to meet provider and patient needs, and fielding patient concerns - resolving their issues on the spot or contacting the Deputy who can best assist them.
- 2 years of collaborating with the Clinic Operations Chief to generate and analyze data and productivity reports from automated platforms like the MHS Execution Tool, NRT Dashboard, and DMQC Program, to prepare monthly briefs and recommendations for the clinic Director and quarterly briefs to Higher Headquarters.
- 8 years of experience in clinical practice improvement; working with senior leadership and clinical staff to look for gaps in operations, knowledge, or patient health needs, to initiate new process improvement projects, gathering information from multiple sources and data pools, implement potential solutions, schedule progress reviews, and track the outcomes of PI initiatives.
- Proactively registers for and attends DHA leadership courses, skill development courses, and trainings that improve working knowledge of clinic functions and increase my capacity to help multiple departments. Most recently completing the DHA General Practice Manager (GPM) course on 23 September 2026. As well as attends multiple MEDDAC and Fort Detrick Installation leadership meetings such as the R&A and operations planning group to stay informed on clinical and local topics that may influence the Barquist clinical teams' workflow.
Clinical Pharmacy Technician
13 Years 6 Months- Reconciled patient medication histories, verifying prescriptions against charted diagnosis and therapy recommendations for consistency and safety.
- Utilized multiple data systems and registries to access pharmacy claims data to verify patient medications, personally exceeding the hospital metric goal of screening 90% of patients admitted.
- Orient and train new technicians on pharmacy operations to include compounding, sterile IV preparation, data entry and pulling reports to optimize productivity.
- Improved daily pharmacy operations by streamlining routine tasks and strengthening accuracy across clinical support functions through workflow improvements, formulating staff schedules, and developing inventory sheets.
Pharmacy Technician
6 Years 2 Months- Consistently recognized by TRICARE beneficiaries for excellent customer service
through timely service and professional communication.
● Coordinated incoming U.S. Public Health Service Pharmacists augmented manpower,
verifying their professional credentials and ensuring all required HIPAA and
cybersecurity training were up to date.
● Trained and informed pharmacy staff on annual requirements and updates to
regulations impacting local pharmacy hazardous materials policy. Creating reporting
binders for HAZMAT/USP 800/RCRA and to track recalled medications.
● Developed and implemented a process for the proper disposal of HAZMAT
medications Phenol and Silver Nitrate swabs, and then hosting an inservice education
session for the nursing staff.
● Assisted in creating a process improvement initiative, in collaboration with other
MEDDAC pharmacies, focused on improving patient safety through accurate
medication reconciliations thereby reducing medication errors.
Education
Master of Science - Health Care Administration
- Honoree of Delta Mu Delta, International Honor Society
Bachelor of Science - History
Skills
Executive support
Office management
Data reporting
Problem-solving
Meticulous attention to detail
Certification
Six Sigma Green Belt Certification - August 15, 2025
Timeline
Executive Assistant
Barquist Army Health Clinic
07.2022 - CurrentRead More
Pharmacy Technician
Barquist Army Health Clinic
05.2016 - 07.2022Read More
Clinical Pharmacy Technician
Frederick Health
04.2013 - CurrentRead More
Mount Saint Mary's University
Master of Science from Health Care Administration
Read More
Towson University
Bachelor of Science from History
Read More