Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shannon West

Brandywine,MD

Summary

A highly organized and detail-oriented accounts receivable clerk with over 5 years experience in processing deposits, vendor payments, invoices and account statements. Proven ability to communicate effectively with customers over the phone to resolve accounts. Demonstrated track record of safeguarding funds and ensuring accuracy of all financial transactions.

Overview

25
25
years of professional experience

Work History

Account Receivable Clerk

Bob Hall Beverage
01.2000 - 06.2025
  • Managed accounts receivable process, including invoicing, payment processing, and collections
  • Maintained accurate and up-to-date customer records in the accounting system
  • Performed regular account reconciliations to ensure accuracy of financial data
  • Resolved billing discrepancies and disputes with customers in a timely manner
  • Collaborated with sales team to resolve any issues related to customer invoices or payments
  • Generated monthly aging reports and analyzed delinquent accounts for collection efforts
  • Followed up on overdue payments through phone calls, emails, and letters
  • Negotiated payment plans with customers experiencing financial difficulties while maintaining positive relationships
  • Worked closely with internal departments to resolve any billing or payment-related issues promptly
  • Assisted in month-end closing activities by preparing necessary reports and reconciling accounts receivable balances
  • Provided excellent customer service by responding promptly to inquiries regarding invoices or account statements
  • Processed cash receipts accurately and applied them correctly against outstanding invoices
  • Identified trends in late payments or non-payments and recommended improvements to management
  • Participated in regular meetings with management team to discuss AR performance metrics
  • Achieved monthly targets for cash collections consistently over 12 months
  • Maintained confidentiality of sensitive financial information at all times
  • Developed and maintained a filing system for invoices, receipts, and other AR-related documents
  • Investigated and resolved any discrepancies between payments received and outstanding balances

Front Desk Receptionist

Bob Hall Beverage
01.2018 - 01.2020
  • Providing a positive and professional first impression by greeting visitors, clients, and staff in person and on the phone.
  • Handling the main phone line, directing calls to the appropriate individuals or departments, and managing the flow of people entering and exiting the premises.
  • Performing tasks such as sorting mail, managing correspondence, maintaining records, and ordering office supplies.
  • Answering questions, providing information, and assisting with inquiries from visitors and callers.
  • Ensuring the reception area is clean, organized, and presentable.
  • Both verbal and written, including professional phone etiquette.
  • Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
  • A friendly and helpful demeanor with a focus on providing a positive experience for visitors and callers.
  • The ability to handle a fast-paced environment and adjust to changing priorities
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Check-In Clerk

Bob Hall Beverage
03.2008 - 01.2018
  • Checked in route drivers when they came in front making deliveries. collected cash and check payments, reconciled loads, balanced end of day totals and balanced and prepared bank deposits.

Veterinary Receptionist

SMVRC
03.2006 - 06.2008
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Entered data from pet records and office visits into computer system.
  • Maintained confidentiality of sensitive client information while handling financial transactions accurately.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Contributed to positive work environment through excellent teamwork and collaboration with staff members.
  • Helped patients complete necessary medical forms and documentation.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Processed medical insurance claims and payments.

Store Manager

Friendly market
01.2000 - 01.2006
  • Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
  • Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
  • Managed a team of 10 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
  • Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
  • Implemented customer service initiatives that improved overall satisfaction ratings by 75%
  • Maintained a clean, organized, and visually appealing store environment that exceeded customer expectations
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.

Education

High School Diploma -

Gwynn Park High School
Brandywine, MD
05.2000

Skills

  • Microsoft Excel
  • Organizational skills
  • Account reconciliation
  • Customer service
  • Data entry
  • Microsoft Word
  • Accounting
  • Microsoft Office
  • Accounting software
  • Accounts receivable
  • Microsoft Outlook

Additional Information

I am ambitious and eager to begin a new career, motivated and quick to learn.

Timeline

Front Desk Receptionist

Bob Hall Beverage
01.2018 - 01.2020

Check-In Clerk

Bob Hall Beverage
03.2008 - 01.2018

Veterinary Receptionist

SMVRC
03.2006 - 06.2008

Account Receivable Clerk

Bob Hall Beverage
01.2000 - 06.2025

Store Manager

Friendly market
01.2000 - 01.2006

High School Diploma -

Gwynn Park High School

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Shannon West