Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantay Aboagye

Ft. Washington

Summary

Dynamic professional with extensive experience in customer service and small business operations, notably at Crowley Maritime Corporation. Proven track record in enhancing customer satisfaction and retention through effective communication and problem-solving. Skilled in operations management and policy implementation, driving efficiency and fostering strong client relationships.

Overview

22
22
years of professional experience

Work History

Co Owner

Nora Bellz Boutique LLC
02.2020 - Current
  • Assisted in daily operations, ensuring smooth workflow and effective communication among team members.
  • Supported inventory management by tracking stock levels and organizing supplies efficiently.
  • Contributed to customer service initiatives, enhancing client satisfaction through attentive interactions.
  • Learned and utilized point-of-sale systems for processing transactions accurately and efficiently.
  • Provided administrative support, including scheduling meetings and maintaining organized records of operations.

Elite Customer Service Agent

Coach- Tapastry Brand/ Arise
03.2021 - 01.2023
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume phone calls, ensuring timely and accurate responses to customer needs.
  • Assisted in training new team members on customer service protocols and systems.
  • Developed and maintained strong relationships with customers to enhance satisfaction and loyalty.
  • Collaborated with cross-functional teams to address complex customer issues efficiently.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

Chief Stewardess

Crowley Maritime Corporation
04.2004 - 07.2020
  • Oversaw daily operations of stewarding department, ensuring exceptional service quality and efficiency.
  • Managed inventory control, implementing systems for tracking supplies and minimizing waste.
  • Developed training programs for new staff, enhancing team performance and operational consistency.
  • Collaborated with chefs to create menu specifications, aligning service standards with culinary expectations.
  • Implemented best practices for health and safety compliance, maintaining a safe working environment for all staff.
  • Conducted regular audits of service areas, identifying opportunities for process improvements and cost reductions.
  • Fostered positive communication between departments to streamline operations and enhance guest experiences.
  • Implemented effective communication strategies among departments to ensure smooth daily operations.
  • Updated emergency response plans periodically to address potential risks associated with changing circumstances aboard.

Education

Steward

Harry Lundenburg Maritime School
Piney Point, MD
04.2004

High School Diploma - General Studies

Mount Pleasant Senior High
Wilmington, DE
06.1994

Skills

  • Customer service
  • Small business operations
  • Customer relations
  • Decision-making
  • Policy and procedure implementation
  • Sales strategies
  • Operations management
  • Customer retention

Timeline

Elite Customer Service Agent

Coach- Tapastry Brand/ Arise
03.2021 - 01.2023

Co Owner

Nora Bellz Boutique LLC
02.2020 - Current

Chief Stewardess

Crowley Maritime Corporation
04.2004 - 07.2020

Steward

Harry Lundenburg Maritime School

High School Diploma - General Studies

Mount Pleasant Senior High

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Shantay Aboagye