Skylla Fields
Towson
Summary
Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in a receptionist role.
Overview
4
4
years of professional experience
Work History
Correction Officer
Baltimore County Detention Center
09.2023 - Current
- Examined incoming and outgoing mail to detect contraband.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Booked new inmates into facility and processed inmates for release.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Documented inmate behavior and activities in logbooks.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
Pharmacy Assistant
RS Pioneer Pharmacy
07.2022 - 08.2023
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Merchandised over-the-counter goods and rotated stock.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Re-stocked shelves with prescribed medications and health care products.
- Assisted customers in selecting over-the-counter medications and health care products.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Greeted customers at counter and provided excellent customer service.
- Kept pharmacy counter and related areas clean, neat and organized.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
COVID-19 Tester
SYEP
06.2021 - 08.2021
- Administered and interpreted infrared temperature scans, blood samples, and surveys.
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Assisted in streamlining registration processes at testing sites by implementing digital tools, reducing administrative burdens and expediting patient flow.
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Assisted in developing training materials for new COVID-19 testers, enabling quick integration into the team and increased efficiency.
- Streamlined sample collection logistics, ensuring swift transportation to labs for expedited result reporting.
- Maintained accurate records of each test administered, facilitating efficient contact tracing efforts in case of positive results.
- Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
- Collaborated with healthcare professionals to track positive cases and provide timely notifications of COVID-19 test results.
- Assessed vitals while adhering to PPE requirements and other restrictions.
- Educated patients on quarantine guidelines after administering tests, minimizing the spread of COVID-19 within communities.
- Managed inventory levels of essential supplies such as swabs and test kits, ensuring uninterrupted testing services for the community.
Education
Bachelor of Science - Medical Social Work
Morgan State University
Baltimore, MDSkills
- Verbal communication
- Integrity and honesty
- Policy enforcement
- De-escalation techniques
- Restraint techniques
- Booking procedures
- Assertiveness
- File and record maintenance
- Records management
- Excellent problem solver
Timeline
Correction Officer
Baltimore County Detention Center
09.2023 - Current
Pharmacy Assistant
RS Pioneer Pharmacy
07.2022 - 08.2023
COVID-19 Tester
SYEP
06.2021 - 08.2021
Bachelor of Science - Medical Social Work
Morgan State University
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