Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shantrice Jones

Middle River

Summary

Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.

Accomplished Program Manager well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.

Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 12 years of experience to new professional challenges with growth-oriented organization.

Overview

13
13
years of professional experience

Work History

Personal Support Worker

Aspire Living and Learning
04.2025 - Current
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Direct Support Professional

Active Day Senior Care
10.2024 - Current
  • Assisted disabled clients to support independence and well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.

Shift Manager

McDonalds
01.2022 - 09.2024
  • Leadership and Training: Learned and trained employees on new products/policies implemented throughout company. Ensured quality of food and services through effective people and management skills. Integrated people skills along with effective customer resolution to alleviate customer conflict. Managed labor and food to ensure company’s goals were meet.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Exercised composure under pressure and in escalated customer service scenarios.

Program Coordinator

REM
01.2022 - 01.2024
  • LEADERSHIP: Supervised REM Day program for Individuals with Cognitive and Mental Health Disabilities. Supervised and directed a staff of 12 employees implementing behavioral, dietary and social adjustments plans for consumers within the programs. Managed and coordinated Day center for 30 individuals
  • ADMINISTRATION: Produced Monthly reports that track the progress, attendance, issues and behaviors of the consumers within the programs. Coordinated and facilitated team meeting with consumers, family, case managers, directors, and staff. Managed budget, completed shopping, inventory and billing. Facilitated in training new employees to work with individuals if the ID/DD program. Able to handle stressful situations with emotional stability as well. Secured volunteer activity opportunities with community business and organizations for students in program; Developed newsletters and other. Conducted intakes, tours and managed referrals of Consumers and guests
  • Designed program implementation and maintenance plan.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Developed new program and feature ideas for station.

Production Manager

Thrift Store
01.2021 - 01.2023
  • QUALITY ASSURANCE AND COMPLIANCE: Spearhead initiatives to align product quality within industry benchmarks, achieving significant reduction in production inconsistencies. Implement and oversee rigorous inspection protocols to identify and correct production anomalies, upholding superior quality outputs.
  • COST CONTROL AND PROCESS EFFICIENCY: Analyze and manage operational expenses and workforce efficiency, deploying measures that have resulted in substantial cost savings while preserving expected profit levels. Enhance operational workflows to boost productivity, achieving notable improvements in output without sacrificing product quality.
  • OPERATIONAL MANAGEMENT AND STRATEGIC PLANNING: Supervise entire production lifecycle, ensuring seamless coordination across various phases and adherence to projected timelines. Engage in strategic discussions with senior leadership, synchronizing product development initiatives with overarching production timeline and goals.

Nursing Assistant

Garden Hills
01.2021 - 01.2022
  • Duties, Accomplishments, and Related Skills:
  • PREVENTATIVE CARE AND SUPPORT: Deliver proactive skin care to residents, effectively reducing incidence of skin-related issues through attentive preventive measures. Enhance resident living conditions by providing assistance with daily activities, contributing to nurturing and supportive living environment.
  • RECORD-KEEPING AND REPORTING: Maintain accurate resident records, ensuring all health information, care activities, and resident interactions were documented in real-time. Enhanced reporting system for patient status updates, facilitating seamless communication between nursing staff and healthcare providers, leading to more coordinated care efforts.

Post Master

USAF
01.2020 - 01.2021
  • OPERATIONAL GUIDANCE: Devised comprehensive continuity guides and quick reference materials for postal operations, streamlining mailing and document processing procedures. Managed organizational communications, correspondence preparation, and distribution processes, utilizing tools such as Microsoft Word, Adobe, and Microsoft Excel for efficient operation.

Unit Program Coordinator/Office Manager

USAF
01.2013 - 01.2020
  • ADMINISTRATIVE LEADERSHIP: Execute execution of administrative tasks with precision, ensuring seamless operations and adherence to Air Force standards. Track leave status of 130 employees, authorizing and verifying leadership during weekly meetings. Managed and oversaw all aspects of promotions, retirements, Senior Director Meetings, and award ceremonies, including creation of quick reference guides and checklists to streamline processes.
  • TRAINING DEVELOPMENT AND PERSONNEL MANAGEMENT: Assumed supervision over junior staff for 9 months, providing mentorship and ensuring timely completion of tasks. Elevated team performance through effective coaching and feedback, and strategic task delegation. Spearheaded development and implementation of targeted training plans and documents for official memorandums. Organized and verified mandatory training and documents in individual folders, streamlining access and compliance.
  • COMMUNICATION AND REPORTING: Utilize Microsoft Excel and PowerPoint to gather and present data on performance reports, training, and awards for employees. Enhanced communication channels by coordinating weekly staff meetings and disseminating reports, ensuring all personnel were informed of key initiatives, successes, and areas for improvement.
  • CYBERSECURITY AND INFORMATION INTEGRITY: Acted as Unit Cybersecurity liaison, maintaining oversight of all computer systems and accessories, ensuring full compliance with Department of Defense regulation. Successfully navigated wing-level and MAJCOM inspections, achieving 100% compliance and demonstrating exemplary cybersecurity stewardship. Conducted rigorous inspections of high-security areas, upholding the most integrity and security of sensitive information and assets.

Education

Diploma -

Aberdeen High School
Aberdeen, MD

Skills

  • Program Execution
  • Administrative Management
  • Operations Management
  • Policy Implementation
  • Resource Optimization
  • Stakeholder Engagement
  • Customer Service Excellence
  • Risk Management
  • Onboarding Support
  • Team Training & Development
  • Data Interpretation & Analysis
  • Reporting & Documentation
  • Client dressing
  • Social support
  • Privacy and confidentiality
  • Medication organization
  • Relationship building
  • Client relationship management

Accomplishments

  • PROGRAM COORDINATOR, REM
  • Basic program manager Certificate
  • CPR/First Aide Certification
  • SHIFT MANAGER, MCDONALDS
  • ServSafe Certification
  • POST MASTER, POST OFFICE
  • Postal Certification
  • PROGRAM COORDINATOR/OFFICE MANGER, USAF
  • Quarterly Employee Award
  • Monthly Employee Award
  • Hand selected for multiple projects
  • Deemed companies point of contact for all training and coordination

Timeline

Personal Support Worker

Aspire Living and Learning
04.2025 - Current

Direct Support Professional

Active Day Senior Care
10.2024 - Current

Shift Manager

McDonalds
01.2022 - 09.2024

Program Coordinator

REM
01.2022 - 01.2024

Production Manager

Thrift Store
01.2021 - 01.2023

Nursing Assistant

Garden Hills
01.2021 - 01.2022

Post Master

USAF
01.2020 - 01.2021

Unit Program Coordinator/Office Manager

USAF
01.2013 - 01.2020

Diploma -

Aberdeen High School

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Shantrice Jones