Shanya Milstead
Waldorf
Summary
Dedicated hospitality professional with a strong focus on enhancing guest satisfaction. Proven ability to streamline front office operations and foster effective communication between departments. Committed to maintaining high-quality service while managing administrative functions and team dynamics.
Overview
7
7
years of professional experience
Work History
Sales Coordinator
Fairfield Inn & Suites DC
Washington
03.2026 - Current
- Recorded and tracked sales leads and client interactions to support sales initiatives.
- Facilitated effective communication between sales team and hotel management to align objectives.
- Strengthened client relationships by promptly responding to inquiries and resolving issues during sales process.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Assisted in organizing events and meetings for corporate clients at the hotel.
- Collaborated with marketing team to execute targeted advertising campaigns.
Front Office Supervisor
Hyatt Place US Capitol
05.2023 - Current
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Managed group bookings effectively to optimize room allocation while accommodating individual preferences.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
Front Desk Receptionist
Master Suites Hotel
11.2019 - 05.2023
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Politely welcomed arriving guests, providing room keys and information on amenities and policies
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Arranged accommodations and travel plans for visitors and presented updated itineraries
- Received packages and mail at front desk and dispersed to correct employees
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Kept accounts in balance and ran daily reports to verify totals
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Welcomed patrons and immediately offered assistance by asking open-ended questions
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Office Manager
Affordable Home Solutions LLC
05.2021 - 09.2022
- Maintain good employee relations and projection of the company's image to clients, the public, and third parties.
- Assisted homeowners with all insurance related questions.
- Managed all administrative responsibilities associated with both in office employees as well as sub-contractors in the field.
- Created and distributed all invoices, estimates, as well as material purchase orders.
- Performed weekly payroll administrative functions as well as distributing commission.
- Maintained all personnel records, subcontractor files, and registration paperwork.
- Setting up travel and lodging for all company events. Worked with Project manager to coordinate contractors and jobs in progress.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Psychology
University of Maryland Global Campus
12-2024
High school diploma -
St. Charles High School
Waldorf, MD06-2017
Skills
- Sales Transactions
- Sales Reporting
- Customer Support
- Appointment Coordination
- Office organization
- Inventory management
- Inventory control
- Time management
- Microsoft Office
- Problem-solving
- Staff Supervision
- Team Collaboration
- Shift scheduling
- Business administration
- File management
- Merchandising
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Sales Coordinator
Fairfield Inn & Suites DC
03.2026 - Current
Front Office Supervisor
Hyatt Place US Capitol
05.2023 - Current
Office Manager
Affordable Home Solutions LLC
05.2021 - 09.2022
Front Desk Receptionist
Master Suites Hotel
11.2019 - 05.2023
Psychology
University of Maryland Global Campus
High school diploma -
St. Charles High School